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Outbound Customer Service Agent

1 month ago


Sheffield, United Kingdom Unity Connect Full time

**Unity Connect** is looking for a motivated and results-driven Outbound Customer Service Agent to join our in-house team.

**UK Time, on-site in the Sheffield office, full-time**:

- 5 days a week, Mon-Sun
- working hours between 9am - 5pm & 12pm - 8pm

**Salary: 24,000 GBP + bonuses (28k OTE)**

**What you'll be doing**:

- Contact customers who have attempted to make a purchase through our website and have been unsuccessful in placing their order.
- Help those customers complete their purchase and upsell additional products where appropriate
- Record information in relevant databases
- Have contact with customers to understand their needs and maximise sales opportunities

**Qualifications**:

- Strong organisational and time management skills
- Excellent communication skills confident, professional and fluent in English
- Proficiency in using CRM and tracking systems.
- Self-motivated and able to work independently.
- Attention to detail and accuracy in all tasks
- Learn develop and build on feedback

**Benefits**:

- Free fruit
- Free beverages
- Learning corner
- Perkbox subscription
- Sales bonus

**Salary**: £24,000.00 per year

**Benefits**:

- Company events

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Ability to Commute:

- Sheffield (required)

Work Location: In person

Reference ID: Customer Service Agent


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