Head of Central Reservations

2 weeks ago

Manchester, United Kingdom Aimbridge Hospitality EMEA Full time

**Job Ref**:INT20227

**Branch**:Jupiter Hotels Ltd - Central Reservations Office

**Location**:Jupiter Hotels Ltd - Central Reservations Office, Manchester

**Salary/Benefits**:Competitive Salary and benefits package

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:03/04/2024

**Closing date**:05/05/2024

**Aimbridge Hospitality EMEA are now seeking a Head of Central Reservations to manage an established reservations team based at the Mercure Manchester Piccadilly Hotel who are responsible for a key cluster of hotels spanning the whole of the UK.**

**Who are we?**

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

**What is in it for you?**

As part of the Aimbridge team, you will have access to a suite of benefits that include:

- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Volunteer days - Up to two days per year to support a charity of your choice

**A day in the life of**
- Driving operational excellence by fostering a strong customer service lead culture in the central team which comprises of 26 reservations specialists.
- Leading and managing a team of senior team leaders to ensure efficient and effective operations.
- Maintaining relationships with key stakeholders to drive business growth and increase customer loyalty.
- Ensuring adherence to company policies and procedures, as well as industry regulations and standards, to maintain high levels of service quality and guest satisfaction.
- You'll ensure appropriate staffing levels, effective distribution of workload and making sure that the correct standards of service are maintained at all times for our hotels and end customers.

**To be successful in this role... **We're looking for a driven communicator, who has experience in managing teams within a busy inbound/outbound contact based environment or customer service centre of excellence.

Experience in reservations isnt essential, but you'll be a champion of stblishing a growing a strong team culture to drive performance and great results for our hotels.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Situated in the very heart of the city, this deluxe hotel overlooks Piccadilly gardens.

There's a wide choice of eating and drinking experiences.

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