Customer Service Advisor

3 days ago


Leeds, United Kingdom Reed Business Support Full time

**Do you consider yourself as someone who provides outstanding customer service?**

**Have you the ability to multitask whilst still maintaining an eye for detail?**

Reed Business Support are currently recruiting for a Customer Service Advisor on behalf of our clients. This is a hybrid role working three days in the office and two days from home. They are a small close-knit team, looking for a fun energetic and outgoingindividual to join them.

**Role Details**:

- Customer Service Advisor
- Leeds LS12
- £21,500
- Monday - Friday 08:30 - 17:00
- Hybrid (3 days office based, 2 days home working)

**The Core Responsibilities of the Role**:

- Ability to deal with inbound calls from customers
- Ability to deal with inbound calls from Technicians
- Resolve customer queries in regard to planning repairs using internal booking systems to book these in
- Liaise with the Planning Team to resolve customer queries where necessary
- Resolve and investigate complaints that customers/administrators raise and log these on the complaints database
- Liaise with Regional Managers for updates in relation to repairs and complaints
- Dealing with general public private quotation requests that we receive into the business daily
- To undertake any formal or informal training arranged by the company and attend meetings as and when required

**Skills Required**:

- Excellent Listening skills
- Good organisation skills
- Have the ability to multi-task and have good attention to detail.
- Experience of working with computer systems
- Ability to empathize and fact find
- Must be able to work well within a small team

**Benefits**:

- Flexible home and office working
- 25 day standard holiday allowance per annum
- Up to 10 days extra holiday per annum (Free of charge)
- Holiday buy scheme
- Competitive salary (With yearly performance and salary review)
- Free on-site parking
- Cycle to work scheme
- Gym-Flex, which provides discounted access to multiple different gyms.
- Life cover
- Self-funded private medical insurance
- Contributory pension scheme



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