Service Administrator
3 days ago
_Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people's lives healthier, safer and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe._
- Founded in 1919, the last 100 years at Olympus have been shaped through innovative products and pioneering developments and we are still growing and impacting the medical industry, at an exponential rate._
We have an exciting opportunity to join the team as a Customer Care Service Administrator
This position will provide a pivotal service to both internal and external customers.
The team has responsibility for the accurate preparation and processing of repair invoices and the quick resolution of any resulting queries; The processing and proactive management of spare parts orders and customer updates; and the management of Vendor repair, from quotation through to completion.
**Main duties**
To process medical repair invoices ensuring the spend is allocated to the correct cost centre for accurate financial reconciliation and reporting
Working collaboratively with other areas to quickly investigate and resolve invoice queries
To process spare part orders, including internal liaison and proactive customer updates
To provide regular updates to customers, both verbally and in writing
To process and manage repairs completed by external vendors, including stakeholder and customer updates
To provide administrative support to the wider Customer Care teams
**Your qualification**
Strong administration skills,
Competent using Microsoft360
Excellent time management, multi-tasker & problem solving skills
**Benefits**:
- Employee discount
- Life insurance
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Southend-on-Sea: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Southend-on-Sea
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