Appointment Office Booking Clerk

7 months ago


Port Talbot, United Kingdom Swansea Bay University Health Board Full time

An exciting opportunity has arisen within the Dermatology Appointments Booking Office, based in Neath Port Talbot Hospital. The Dermatology Appointment Office deals with calls from patients relating to queries regarding their appointments and waiting times.

This is a part-time post.

Provide a courteous, professional booking service for new and follow up appointments that complies with procedural guidelines and quality standards.

Administration support in the effective management of appointments bookings, including clinic maintenance.

To ensure that all communication with patients, carers and staff is always undertaken in a courteous and helpful manner.

Liaising with supervisory staff re. the overall booking of patient appointments.

To ensure that all handover documentation is read and completed accurately in a timely manner.

Liaising with patients to arrange and agree appointments.

According to clinic template rules, booking appointments from waiting lists.

To update spreadsheets with booking and clinic information.

To respond proactively to the non-clinical needs of patients and carers, and to main the high standard and reputation of the Health Board.

To maintain the security of patient identifiable information in your care.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



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