Client Support Administrator

4 weeks ago


Remote, United Kingdom Intertek, SAI Global Standards & Legislation Full time

As a Client Support Representative, you will be dealing primarily with client queries across a variety of products, services and channels within multiple territories, ensuring a high standard of customer care and support is provided. Adhering to set process and procedures to ensure consistent, excellent customer service. Meeting objectives to contribute towards the business goals.

**ABOUT THE COMPANY**:
SAI Global Standards & Legislationhelps our customers via our expertise as an established provider of global standards, technical information, and regulations. This is vital knowledge needed by companies to ensure compliance and achieve strong business performance.

**ABOUT YOU**

As a Client Support Representative, we are looking to for an individual with a positive customer focused attitude, who has the ability to think on your feet, multitask and use initiative. You will have a methodical, logical approach to problem solving.

**Required skills and experience**
- Good IT literacy level
- Proven customer service skills
- Knowledge of MS Office
- IT Systems knowledge
- Working experience of CRM, ideally Salesforce
- E-Commerce client support
- Preference for German language skills (Business/Professional Level)

**ABOUT THE OPPORTUNITY**

**Key activities**:

- Responding to customer queries received in a timely accurate manner according to SLA specifications; managing allocated workloads, whilst maintaining an understanding of the Team priorities
- Provide knowledgeable support to assist customers in sourcing the correct document required, within the guidelines provided
- Direct clients to the correct channel for their Standards requirement
- Assist customers through the search facility, registration and order process
- Troubleshoot any issues with a view to completing their order online
- Provide responsive aftercare; copy invoices, delivery enquiries etc
- Build product expertise to advise and direct the customer to the best solution for their needs, recognizing when an alternative solution may be beneficial
- Provide assistance for end-users of products/services; liaising with other departments where necessary
- Deliver product training
- Provide quotations for the sale of single publications to support overall product offering

**WHAT WE OFFER**

Join Intertek, SAI Global Standards & Legislation divisionand become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
- Fully remote working
- Competitive salary/benefits
- Development and career opportunities around the Globe
- Working in a highly motivated team and dynamic working environment

Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.

**Job Types**: Full-time, Permanent

**Salary**: £22,600.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: Remote

Reference ID: 3204



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