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Senior Housing Officer

3 months ago

Cumbernauld, United Kingdom Link Group Limited Full time

**Job Title**:Senior Housing Officer (Job Share)

**Location**:This post is based at Link’s Cumbernauld office. However, hybrid working is available with this role.

**Hour of Work**:21 per week (Monday, Tuesday and Wednesday)

**The Role**

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

Link is looking for an experienced Senior Housing Officer to contribute to the provision of a high-quality service to customers and to take a lead in the housing management team to ensure Link Housing Association’s housing stock is managed to the highest possible standards.

The role involves investigating and responding to complaints within agreed timescales ensuring a satisfactory outcome as well as conducting joint visits or supporting Housing Officers in relation to escalated Anti Social Behaviour and arrears control in accordance within policies, procedures and timescales.

**About You**

Educated to an excellent standard, you will have knowledge of and commitment to customer care, tenant participation and equal opportunities. Working knowledge of Housing Benefit and Housing Legislation are essential requirements of the role.

The postholder will have experience of working in partnership with other voluntary agencies or professional bodies and dealing with complaints in line with regulatory requirements.

Access and use of personal transport or equivalent is essential for this role.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.