Business Support Operations Specialist

4 weeks ago


Watford, United Kingdom DLL Group Full time

DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

The aim of the Business Support Desk is to provide a friendly & efficient service to DLL UK and Irish internal members for DLL business systems. As a **Business Support Operations Specialist**, you will; cover day to day service desk queries, broader system change requests for improvement, the training of users on best practice system usage and be an “expert” stakeholder in business projects. Additionally, you will analyse data ensuring all user access is aligned with company policy & that our systems are compliant with local compliance requirements such as following FCA guidance and GDPR. Along with this we have our own in-house system called SOFY that we have to maintain weekly and report out off throughout the year, this is based on our risk control framework.

**Your function**:
You will be responsible for:

- Monitoring and ensuring the optimal configuration (and use) of Operations systems and processes.
- Participating in and leading projects. These will be dependent on upgrades to our existing systems
- Managing incidents / solving problems
- Acting as a sparring partner for internal departments to ensure high quality standards and
- Continuous optimization of operations systems and processes.
- The management of daily tickets.
- Weekly tasks on user access to systems and various reporting with quarterly attestation campaign.

**Your profile**:
We would like someone who can bring an inquisitive view and bring forward new ideas for automating repetitive tasks, finding better ways to use existing systems and helping to accelerate the path out of tech debt at a local country level.

To be successful in this role, you should have/be:

- 2 years+ business systems experience preferably within the financial sector.
- Robust analytical abilities, strong proven troubleshooting/problem-solving skills
- Quick to learn new programming languages
- Excellent customer service aspirations
- Technically inquisitive
- Excellent communication and interpersonal skills
- Proven Time Management skills with the ability to clearly prioritise balancing the needs of all stakeholders when dealing with multiple tasks
- Sharp eye for detail (finance scope) and a methodical approach when the task requires
- Ability to work on your own initiative as well as part of a team
- Have a flexible & positive attitude when under pressure
- Ability to work to tight deadlines

Knowledge in the following is preferrable but not essential:

- Power BI or Qlik
- Visio
- Advanced Excel
- SharePoint
- XML
- HTML
- JavaScript Analytics
- SQL

**We offer**:
At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross-cultural collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.

All members enjoy:

- 25 days paid annual leave (plus public holidays) based on a 35-hour working week.
- Short Term Incentive Plan based on DLL results and personal performance.
- Non-contributory pension scheme.
- Private Healthcare Scheme
- Two working days per year volunteering for a local charity
- Flexible hybrid working
- Career development opportunities: online learning, member development programs
- At DLL we stimulate your health and wellness e.g., fun, health & vitality activities organised by our True Energy team.

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other



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