Contract Support Customer Service Advisor
3 weeks ago
28 days Holiday (including bank holidays)
Hybrid working after 6 Months
Structured training plan & great progression opportunities
Permanent Position
Working Hours: Monday to Friday
Free shuttle bus from Watford station
As an Customer order advisor, you will join our fantastic order & delivery team on our great campus in Watford, where you will work with our customers over the phone & via email to ensure all calls are answered, reviewed and resolved within company service level agreement.
You will need to be a great communicator to ensure you can manage all calls from our customers , be confidant to review customer files to understand situation and be a forward thinker to deliver the best customer service. You will need to be confident on the phone and be able to build relationships and to manage any upset or distressed customers to resolve issue and deliver company KPI’s and targets.
You will be supporting the end to end process from understanding to orders with dealers, to the employers answer questions about the contracts and the employees to ensure you resolve any issues that arise throughout the process.
Ideally you need to have at least 2 years’ experience in a call centre or phone based role, great communicator with an eye for detail to ensure that no stone is left un-turned during the process , a solid history of managing portfolios of work at different stages and where you have worked on phone for more than 70% of your working day.
Takes full accountability for the work and service you deliver, striving to exceed KPIs and SLAs
Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager
Demonstrates an ability to resolve complaints and difficult enquiries with first interaction
Assist with team trainingApply ONLINE today & a member of the team will be in touch
Customer order advisor, customer advisor, call centre, call handler
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