Customer Progression Officer

2 weeks ago


Chester, United Kingdom Cheshire West and Chester Council Full time

To support the Senior Officers to deliver departmental policies and projects. To implement learner progression procedures with the associated monitoring and reporting to both internal and external funding bodies and to provide support to learning forums, conferences and meetings.
- Respond to enquiries from, and liaise with the skills and employment department, other local authority departments, tutors, external bodies including colleges, schools, members of the public and government agencies in order to ensure appropriate information, advice, and guidance (IAG) requests are efficiently completed and recorded.
- To interview and identify any skills needs relevant to customer progression and make suggestions for new course development that will give customers the opportunity to build up sector specific digital and technical skills
and be able to succeed at interview with a local employer.
- Conduct individual outreach face-to-face interview sessions across Cheshire West & Chester using assessment of needs delivering IAG to service users resulting in individual action planning. To record, process and monitor skills and employment systems, procedures and processes using relevant IT packages to ensure all registration, learning enrolment, customer activities and job outcome targets can be reported consistently across the borough.

**Organisation**
- Cheshire West and Chester Council

**Location**
- Chester

**Job Category**
- Administration

**Grade**
- CWAC NJC - Grade 6

**Salary Min**
- £25,979 per annum

**Salary Max**
- £28,770

**Hours per week**
- 37

**Weeks per year**
- 52.143

**Employment Type**
- Fixed Term

**Contract Duration**
- 10 months

**Closing Date**
- 07/07/2024

**Ref No**
- W3420

**Documents**

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

To support the Senior Officers to deliver departmental policies and projects. To implement learner progression procedures with the associated monitoring and reporting to both internal and external funding bodies and to provide support to learning forums, conferences and meetings.

Strong interpersonal skills

Good grammar, spelling & punctuation

Good communication and empathy skills

Non - judgemental approach in providing a range of support services to a diverse client group

Strong oral and written communication skills

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12 per hour for all contracted hours.



  • Chester, Cheshire, United Kingdom Cheshire West and Chester Council Full time

    To support the Senior Officers to deliver departmental policies and projects. To implement learner progression procedures with the associated monitoring and reporting to both internal and external funding bodies and to provide support to learning forums, conferences and meetings. Respond to enquiries from, and liaise with the skills and employment...


  • Chester, United Kingdom Cheshire West and Chester Council Full time

    To support the Senior Officers to deliver departmental policies and projects. To implement learner progression procedures with the associated monitoring and reporting to both internal and external funding bodies and to provide support to learning forums, conferences and meetings. Respond to enquiries from, and liaise with the skills and employment...

  • Head of Progression

    4 weeks ago


    Chester, United Kingdom Solomon Investment Partners Full time

    A skilled Head of Progression is needed to join our team at Solomon Investment Partners based in Chester. Solomon Investment Partners are innovative industry-leading experts in Property Investment, offering tailored investment opportunities across the UK. We specialise in exclusive off-market property investment. This role offers great earning potential...

  • Progress Chaser

    1 week ago


    Chester, United Kingdom Sytner Group Full time

    **About the role** Porsche Centre Chester is looking to recruit a Progress Chaser to join their fantastic and motivated team. As a Sytner Progress Chaser, you will be responsible for overseeing the progress of all sold and used stock cars at the centre. You will update the Sytner systems frequently and liaise with the Sales and preparation team. In...


  • Chester, United Kingdom Derma Group Ltd Full time

    **After Sales Administrator/After Sales Customer Service/Office Assistant -Fixed, Permanant Role - Monday - Friday, Weekdays - 9am - 5pm** Our business is growing, and we are looking for a Customer Service/Office Assistant to join our amazing team. We are a leading supplier of devices to the Beauty Industry and pride ourselves on the high level of support...


  • Chester, Cheshire, United Kingdom Derma Group Ltd Full time

    After Sales Administrator/After Sales Customer Service/Office Assistant -Fixed, Permanant Role - Monday - Friday, Weekdays - 9am - 5pmOur business is growing, and we are looking for a Customer Service/Office Assistant to join our amazing team. We are a leading supplier of devices to the Beauty Industry and pride ourselves on the high level of support and...


  • Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Officer Job | Chester | £21,500 | Permanent Job | Not for Profit Employer **Your new company**A well established, not for profit organisation based in Chester are experiencing an exciting period of growth within their customer services team! Due to this, they are recruiting a customer service officer into their vibrant team! **Your new...


  • Chester, United Kingdom Hays Specialist Recruitment Limited Full time

    Permanent Customer Service Job | Chester | £22,000 | 4 day working week! 36 hours **Your new company** A well established, not for profit organisation based in Chester have undergone transformation over the last year. Due to an internal promotion, the team have an incredible opportunity for a likeminded, customer oriented individual to join them on a...


  • Chester, United Kingdom Ernest Gordon Recruitment Limited Full time

    **Administrator (Customer Service)** **£22,000 - £26,000 + Mon-Fri + Training + Progression + Company Benefits** **Chester** Are you an Administrator or similar looking for a dynamic, Monday-Friday, office-based role within a tight-knit thriving commercial catering company who supply to blue-chip clients, have great staff retention and excellent working...


  • Chester, United Kingdom Page Personnel Secretarial & Business Support Full time

    Our client is currently recruiting a Customer Service Administrator based in their Head Office in Chester. It is a busy phone based role which includes processing and recording property enquiries from Licensees, being a customer service channel for our licensees,building relationships with our logistics and supplier partners as well liaising with our field...


  • Chester, United Kingdom Page Personnel Secretarial & Business Support Full time

    I am currently recruiting for a client based in their head offices in Chester town Centre. This is an excellent opportunity for someone to join a well established company with opportunities to progress and grow within a role. If you have previous customerservice or call centre experience then please do not hesitate to apply! **Client Details** I am...


  • Chester, United Kingdom Page Personnel Full time

    Growing busienss - Modern Office Space **About Our Client**: Large leading UK business with strong leadership and customer base. Located in Chester, it is easily accessible by car and public transport. Your primary role in this position would be to support customers being the first point of contact for collections with a variety of queries. - Excellent...

  • Collections Officer

    1 week ago


    Chester, United Kingdom Page Personnel Full time

    International Business - Opportunities for Progression **About Our Client**: The organisation is a leader in the financial services sector. With a workforce of over 200 employees, this Chester-based enterprise is recognised for its commitment to provide unparalleled service to its clients across the United Kingdom. The Collections Officer will be...

  • Collections Officer

    2 weeks ago


    Chester, United Kingdom Page Personnel - UK Full time

    International Business - Opportunities for Progression **About Our Client**: The organisation is a leader in the financial services sector. With a workforce of over 200 employees, this Chester-based enterprise is recognised for its commitment to provide unparalleled service to its clients across the United Kingdom. The Collections Officer will be...

  • Customer Service

    4 weeks ago


    Chester, United Kingdom Page Personnel - UK Full time

    Collections, office based - Full training and development offered - Monday to Friday plus bonus potential **About Our Client**: This business are a reputable and responsible business who have expanded massively over the past 5 years and have a modern and diverse work environment, this company are not your typical contact centre, they do not work on...


  • Chester, United Kingdom Reeds Rains National Home Move Full time

    **Award Winning Reeds Rains Chester are looking for a Senior Team member looking for progression within estate agency** **Basic salary provides a good basic and With commission, yearly earnings will be competitive (OTE)** **(uncapped Commission)** Reeds Rains are looking to recruit a Negotiator into our flagship Branch. Competitive basic salary plus...


  • Chester, Cheshire, United Kingdom Page Personnel Secretarial & Business Support Full time

    Our client is currently recruiting a Customer Service Administrator based in their Head Office in Chester. It is a busy phone based role which includes processing and recording property enquiries from Licensees, being a customer service channel for our licensees,building relationships with our logistics and supplier partners as well liaising with our field...


  • Chester, United Kingdom Adecco Full time

    decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through various...


  • Chester, United Kingdom Page Personnel Secretarial & Business Support Full time

    Our client is currently recruiting a Customer Support Advisor based in their Head Office in Chester. It is a busy phone based role which includes order capturing, up-selling/cross-selling key products, being a customer service channel for their licensees,building relationships with their logistics and supplier partners as well liaising with the internal...

  • Onboarding Officer

    2 months ago


    Chester, United Kingdom Charterhouse Recruitment Services Full time

    **ONBOARDING & LEGAL LIAISON OFFICER** We are delighted to again be working with our client based in Chester who are looking to expand their team with an Onboarding & Legal Liaison Officer. Our client is a unique and growing business within the financial services sector, and they have ambitiousgrowth plans for 2023 so the successful person will be given...