Fair Start Administrator

2 weeks ago


Perth, United Kingdom Remploy Full time

**Introduction**

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
**Job Summary**

Reporting to the Business Manager, supports the participant journey ensuring that the customer experience is positive and engaging. Provide information and guidance, promote the available services, manage the electronic referral process and liaise with JCPsand Referral Agencies to take telephone referrals and gather basic customer contact information. Manage customer appointments and monitoring progress when in work.

**Essential Job Duties**

1. To manage the electronic referral process and provide a telephone service for Referral Agencies to contact with referrals.

3. To gather basic customer contact information and book the handover meeting from the Referral Agency. To schedule the contractual initial contact with customers and manage subsequent customer appointments using the Customer management System.

4. To contact customers who are in work to establish if any concerns, identify any who have dropped out of work and refer to the In Work Support Advisor.
5. Responsible for all administration related duties to ensure Key Workers / Specialists are supported.

6. Responsible for branch/ field team petty cash reconciliations. Responsible for all purchase orders and purchase cards and related ordering to ensure smooth running of branch/ field operations.

7. Responsible for all tracking calls and updating of records as directed by Key Workers / Specialists / Performance Leads.

**Education and Experience Requirements**

ESSENTIAL
? Demonstrable experience of working in a role where sales, promotional or influencing skills are required.
? Background in face-to-face customer service.
? Experience of working to structured targets and deadlines.
? Excellent communication skills with the ability to adapt to a wide range of communication and learning preferences.
? Strong interpersonal skills, specifically around listening, questioning and building relationships.
? Influencing skills that promote commitment and action.
? Customer focused with a strong commitment to customer care.
? Ability to plan and organise workload to meet required targets and deadlines.
? Computer skills including Microsoft Outlook.
? Numeracy and literacy skills to facilitate management reporting.
? Strong team player with a positive and flexible approach to both work and colleagues.
? Excellent knowledge of participant barriers, products and services available to participants
? Team player willing to help others and able to use own initiative
? High degree of accuracy and attention to detail

**EEO Statement**

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.


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