Operations Administrator
5 months ago
Lloyd Recruitment Services are working with a well-established company in East Grinstead who are seeking a part time Operations Administrator to join their team.
This opportunity will suit individuals with a passion for ensuring smooth operational activities.
**Salary, benefits, and perks**:
- **Salary £27,500 (pro rata)**
- **Monday to Friday - 24 hours a week**
- **25 days of annual leave, with the option to buy/sell additional holiday (pro rata)**
- **Private medical insurance for you and your family**
- **Very competitive company pension (total pension between 3% - 22.5%)**
- **Vibrant and friendly working atmosphere**
- **Paid comprehensive training courses**
- **Discounts across company products and services**
- **Free parking on-site**
- **Savings on fuel**
- **Eye care voucher scheme**
- **Modern office facilities**
- **East Grinstead, with Hybrid working pattern (2 days in the office, and the rest WFH)**
**Key Responsibilities**:
- Cultivate and maintain positive relationships with international sites, addressing queries related to reservations, confirmations, amendments, cancellations, and special requests
- Collaborate with the Contracts Manager to manage contracting and inspections, ensuring a commitment to high-quality products
- Investigate and resolve payment queries from sites, working closely with the Finance department
- Provide timely and professional responses to all communications from customers, fostering excellent customer service and loyalty
- Efficiently resolve customer complaints, contributing to continuous product improvement decisions
- Manage and update an in-house database with information on designated sites, supporting accurate product pricing
- Support the wider team by answering queries and delivering training sessions
- Review and update product information on the CMS for display on the company's website
- Assist in planning and organising educational trips to enhance the team's product knowledge, capturing footage for marketing content
- Collaborate with the Operations Manager and Marketing team to edit and update brochures and guides
- Coordinate with Emergency Services to record bookings for customers claiming on their insurance
- Work collaboratively within the Travel team to ensure effective distribution and completion of daily operational workload
- Oversee online customer feedback and site reviews to enhance customer satisfaction and site reputation
- Maintain and monitor health and safety data related to sites
- Represent the organisation at events and conferences
- Organise bookings by negotiating discounts from sites
- Ensure all operational materials conform to a consistent corporate design, promoting a professional and distinctive brand image
- Ensure all contracting activities comply with business requirements, including quality assurance, customer satisfaction, health & safety, prevailing legislation, and duty of care
- Uphold adherence to Safety, Health, and Environmental Policy and report incidents as required
- Ensure all activities align with legal requirements
Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
**Job Types**: Part-time, Permanent
**Salary**: Up to £27,500.00 per year
Expected hours: 24 per week
**Benefits**:
- Additional leave
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: NF13757
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