Parts Sales Administrator
3 months ago
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
We are looking for a **Parts Sales Administrator** for a **12 months **contract based in **East Grinstead** on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs.
**Job description - the role**
As Parts Administrator you will deal with customer (internal and external) enquiries and orders; also handling technical enquiries and liaise with the factory for answers as required.
You will play a key part in training new members of staff.
**As a Parts Sales Administrator you will be responsible for**:
- First point of contact for employees and customers regarding system/customer issues in absence of supervisor.
- Process workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs.
- Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answers
- Precisely check customers' orders and process through to delivery stage as well as authorising/checking colleagues orders as per internal workflows
- Ensure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessary
- Process customer returns and raise credit notes as required
- Assist with warehouse duties such as receipting and the picking and packing of goods as required during periods of overload and holiday
- Play a key role in periodic stock counts
- Maintain excellent liaison with all internal and parent company departments and participate generally in all departmental activities
- Assist with material requirement planning (MRP) to ensure suitable stock levels are maintained, meeting customers' expectations
- Assist Parts Supervisor with forecasting and reporting as required
- Proficient in Microsoft Office, specifically Excel.
- Experience in handling tickets in SAP would be beneficial.
- Experience working as Administrator.
- Strong interpersonal skills.
- Proactive in problem solving.
- Commercial awareness.
**Next steps**
AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
**Job Types**: Full-time, Temporary contract
Contract length: 12 months
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Reference ID: 657
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