Guest Service Supervisor

2 weeks ago

Gloucester, United Kingdom Mercure Gloucester, Bowden Hall Hotel Full time

**Job Ref**:INT19799

**Branch**:Mercure Gloucester, Bowden Hall Hotel

**Location**:Mercure Gloucester, Bowden Hall Hotel

**Salary/Benefits**:£11.50

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:35

**Posted date**:06/02/2024

**Closing date**:21/03/2024

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Volunteer days - Up to two days per year to support a charity of your choice
- Staff meals on duty

A day in the life of

As** Guest Service Supervisor**, you will assist the Manager by supervising all aspects of your team, as well as assist overseeing any events within the hotel. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports our values.

Based in the Mercure Gloucester Bowden Hall Hotel you will be part of a small (but mighty) team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Mercure Gloucester Bowden Hall is a classically-styled country house hotel with Regency decor and charming rooms surrounded by beautiful grounds.

It is situated just 3 miles from the city centre and is a top class location for conferences and meetings.

The hotel has 72 bedrooms including 4 poster suites, a restaurant, and a Club Bar.

It also offers meeting facilities with 6 conference rooms for up to a maximum of 120 guests. Own transport will be essential due to the location of the hotel.

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