Reception Supervisor

2 days ago

Gloucester, Gloucestershire, United Kingdom De Vere Full time
Reception Supervisor - Gloucester

De Vere Tortworth Court

De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.

Your commute: we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester.

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Reception Supervisor

Are you passionate about creating memorable guest experiences?

Join our team as a Reception Supervisor at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded.

In return you will receive £25,662 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few

As a Reception Supervisor you will lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive. You will ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You'll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team.

This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10.30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.

What we look for in a Reception Supervisor:

• Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service – knowledge of Opera is desirable but not essential

• Effective communication skills, experience of supporting and guiding colleagues and the ability to build strong relationships with colleagues and guests

• Punctuality and good personal presentation

• Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).

Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.

Benefits:

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That's why we are proud to offer the following benefits for the role of Reception Supervisor.

  • £25,662 per year
  • Upselling Incentive Scheme
  • Free meals on duty in our colleague dining facilities
  • Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
  • We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
  • Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
  • As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
  • Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
  • 28 days holiday pro rata each year (increasing annually up to 33 days)
  • Venue closure over the Christmas period allowing you time off to enjoy the festive season
  • Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  • Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
  • We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
  • Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
  • Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

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