Guest Service Assistant
7 days ago
Job Ref:
HEA1984
Branch:
Ibis Gloucester
Location:
Ibis Gloucester, Gloucester
Salary/Benefits:
Competitive Salary
Contract type:
Permanent
Hours:
Part Time
Shift pattern:
as per rota
Hours per week:24
Posted date:12/04/2023
Closing date:14/05/2023
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night.
You'll also create the warm atmosphere that makes our guests feel at home in any location.Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Handle cash and credit transaction
- Start every stay right by swiftly checking guests in and out take IDs, hand out room keys.
- Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Help with washing up and other kitchen duties when needed
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day's schedule
- Jump into other adhoc duties when your colleagues need your help
What we need from you
- Excellent customer service skills
- Hospitality experience preferred
- Must speak fluent English
- Other languages preferred
Why you should apply
- Annual bonus for all Team Members
- Fantastic career potential with one of the UK's fastest growing hotel operators
- Employees staff rates across our properties
- Complimentary overnight stays in our properties
- Retention bonus on completion of 3 and 6 month service
- Service based annual leave (increase up to a maximum of 5 extra days)
- Apprenticeships with HIT training
- Onsite parking
Just over two hours from both London and the Cotswolds, the city of Gloucester is rich with attractions including Gloucester Cathedral.
- 127 Rooms
- Conveniently located just off the M5 Motorway
- Free onsite parking for all hotel guests
- Petfriendly hotel, with onsite facilities
- Fogg's Restaurant serves a choice of international cuisine
- Located just 1.5 miles from Gloucester railway station
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