Guest Service Assistant

7 days ago


Gloucester, Gloucestershire, United Kingdom Ibis Gloucester Full time

Job Ref:
HEA1984

Branch:
Ibis Gloucester

Location:
Ibis Gloucester, Gloucester

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Part Time

Shift pattern:
as per rota

Hours per week:24

Posted date:12/04/2023

Closing date:14/05/2023

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night.

You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

  • Be the warm welcome that kicks off a memorable guest experience
  • Handle cash and credit transaction
  • Start every stay right by swiftly checking guests in and out take IDs, hand out room keys.
  • Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Help with washing up and other kitchen duties when needed
- recommend food and drink and help keep service on-track and up to standard.

  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day's schedule
  • Jump into other adhoc duties when your colleagues need your help

What we need from you

  • Excellent customer service skills
  • Hospitality experience preferred
  • Must speak fluent English
  • Other languages preferred

Why you should apply

  • Annual bonus for all Team Members
  • Fantastic career potential with one of the UK's fastest growing hotel operators
  • Employees staff rates across our properties
  • Complimentary overnight stays in our properties
  • Retention bonus on completion of 3 and 6 month service
  • Service based annual leave (increase up to a maximum of 5 extra days)
  • Apprenticeships with HIT training
  • Onsite parking


Just over two hours from both London and the Cotswolds, the city of Gloucester is rich with attractions including Gloucester Cathedral.

At just over 20 minutes away, Cheltenham Racecourse promises an exhilarating day out.

  • 127 Rooms
  • Conveniently located just off the M5 Motorway
  • Free onsite parking for all hotel guests
  • Petfriendly hotel, with onsite facilities
  • Fogg's Restaurant serves a choice of international cuisine
  • Located just 1.5 miles from Gloucester railway station


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