Guest Service Assistant

1 week ago


Gloucester, Gloucestershire, United Kingdom Ibis Gloucester Full time

Job Ref:
HEA2328

Branch:
Ibis Gloucester

Location:
Ibis Gloucester, Gloucester

Salary/Benefits:
Competitive pay, retention bonus and other benefits

Contract type:
Permanent

Hours:
Part Time

Shift pattern:
as per rota

Hours per week:24

Posted date:23/02/2024

Closing date:25/03/2024

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Assistant, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience through the day and night.

You'll also create the warm atmosphere that makes our guests feel at home in any location.

The job:


As a general assistant, you will be helping out in the departments with the most need on a day-to-day basis.


No two days are the same, and we are looking for someone who is happy to be versatile and adaptable to assist where needed.


Your day-to-day:

  • Cleaning our public areas including guest corridors, kitchen and toilets
  • Cleaning bedrooms, which includes stripping beds, emptying bins, dusting and vacuuming and general cleaning to our high standards
  • Be a trusted contact for all guests by helping them with anything from bill issues to local knowledge, and loop in management when necessary.
  • This is a fantastic entry level role; however, we are committed to developing and training our teams so there are plenty of progression opportunities for the right person and a whole range of great benefits too.

What we want you to have:

  • A warm and friendly personality
  • Commitment to delivering high levels of customer service
  • Good teamwork skills we want work to be fun for all of our employees
  • Have a genuine interest in providing hospitality to our customers
  • To be able to work well under pressure (Hospitality is very fastpaced but don't worry you'll be supported from day one and you'll be just as quick at adapting to your new role)
  • An enthusiastic, genuine and friendly outlook to be able to offer an amazing customer experience to our guests.
Why you should come and work for us?


We offer a place where you can be/become the "best version of yourself" as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations.

We pride ourselves in the learning and development we offer to all team members.

It's about giving you the technical skills, knowledge and communication skills to help you raise the bar on what you would like to achieve at work.

Some of the great benefits of working for us include:

  • Exclusive access to the employee recognition reward scheme
  • Heeton Rewards
  • Servicebased annual leave (increasing up to a maximum of 5 extra days)
  • Employee Friends/Family discounted rates at Heetonoperated hotels
  • Referral scheme
  • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
  • Heeton is an expanding company which offers excellent career, training and development opportunities
  • Fantastic career potential with one of the UK's fastgrowing hotel operators
  • Retention bonus on completion of 3 and 6month service
  • Onsite parking


Just over two hours from both London and the Cotswolds, the city of Gloucester is rich with attractions including Gloucester Cathedral.

At just over 20 minutes away, Cheltenham Racecourse promises an exhilarating day out.

  • 127 Rooms
  • Conveniently located just off the M5 Motorway
  • Free onsite parking for all hotel guests
  • Petfriendly hotel, with onsite facilities
  • Fogg's Restaurant serves a choice of international cuisine
  • Located just 1.5 miles from Gloucester railway station


  • Gloucester, Gloucestershire, United Kingdom Ibis Gloucester Full time

    Job Ref:HEA1984Branch:Ibis GloucesterLocation:Ibis Gloucester, GloucesterSalary/Benefits:Competitive SalaryContract type:PermanentHours:Part TimeShift pattern:as per rotaHours per week:24Posted date:12/04/2023Closing date:14/05/2023The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant,...

  • Catering Assistant

    7 days ago


    Gloucester, Gloucestershire, United Kingdom AXIS RECRUITMENT Full time

    Job Summary:We are seeking a dedicated and enthusiastic Catering Assistant to join our team. As a Catering Assistant, you will play a crucial role in providing exceptional service and support for our catering operations. This is a great opportunity for individuals with a passion for hospitality and a desire to work in a fast-paced...

  • F&B Assistant

    1 week ago


    Gloucester, Gloucestershire, United Kingdom Aimbridge Hospitality Full time

    Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between. What is in it for you? As part of the Aimbridge team, you will have...

  • Brokerage Assistant

    1 week ago


    Gloucester, Gloucestershire, United Kingdom Service Care Solutions Full time

    Brokerage Assistant Gloucestershire County Council are currently seeking a highly motivated and experienced Brokerage Assistant to join their team. This is an exciting opportunity to work for a dynamic and fast-paced company. Job Description The Brokerage Assistant will work as part of a team to help individuals, their families, hospitals and social care...


  • Gloucester, Gloucestershire, United Kingdom Service Care Full time

    Service Care Solutions are looking for a part-time Legal Administration Assistant to work within the Gloucestershire Police on a 3-month initial contract.Location: Waterwells Police HQJob roles/responsibilities:The purpose of this role is to work within the Constabulary's Legal Services Department providing a range of administrative functions to the Legal...

  • Brokerage Assistant

    2 months ago


    Gloucester, Gloucestershire, United Kingdom Service Care Solutions Full time

    Brokerage AssistantGloucestershire County Council are currently seeking a highly motivated and experienced Brokerage Assistant to join their team. This is an exciting opportunity to work for a dynamic and fast-paced company.Job DescriptionThe Brokerage Assistant will work as part of a team to help individuals, their families, hospitals and social care staff...

  • Assistant Bar Manager

    3 weeks ago


    Gloucester, Gloucestershire, United Kingdom De Vere Full time

    Assistant Bar Manager - Gloucester De Vere Cotswold Water Park De Vere Cotswold Water Park: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites...


  • Gloucester, Gloucestershire, United Kingdom De Vere Full time

    Housekeeping Assistant - Gloucester De Vere Tortworth Court De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites,...


  • Gloucester, Gloucestershire, United Kingdom De Vere Full time

    Housekeeping Assistant - Gloucester De Vere Cotswold Water Park De Vere Cotswold Water Park: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites...

  • F&b Assistant

    1 week ago


    Gloucester, Gloucestershire, United Kingdom Mercure Gloucester, Bowden Hall Hotel Full time

    Job Ref:INT20527Branch:Mercure Gloucester, Bowden Hall HotelLocation:Mercure Gloucester, Bowden Hall HotelSalary/Benefits:NMW applicable to ageContract type:PermanentHours:Full TimeHours per week:35Posted date:08/05/2024Closing date:09/06/2024Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600...

  • Brokerage Assistant

    1 week ago


    Gloucester, Gloucestershire, United Kingdom Service Care Solutions Ltd Full time

    Brokerage Assistant Gloucestershire County Council are currently seeking a highly motivated and experienced Brokerage Assistant to join their team. This is an exciting opportunity to work for a dynamic and fast-paced company. Job Description The Brokerage Assistant will work as part of a team to help individuals, their families, hospitals and social care...

  • Assistant Conference

    3 weeks ago


    Gloucester, Gloucestershire, United Kingdom De Vere Full time

    Assistant Conference & Events Operations Manager - Gloucester De Vere Cotswold Water Park De Vere Cotswold Water Park: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference...


  • Gloucester, Gloucestershire, United Kingdom De Vere Full time

    Assistant Leisure Manager - Gloucester De Vere Cotswold Water Park De Vere Cotswold Water Park: nestled at the edge of the Cotswolds right in the heart of 152 lakes, the Hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites...


  • Gloucester, Gloucestershire, United Kingdom BK Service Company Limited Full time

    Overview: Bruton Knowles LLP_ is an independently owned Chartered Surveying practice who provide a comprehensive range of surveying and property services. Our geographic reach covers the whole of England and Wales.We are looking to recruit a Trainee Finance Assistant within our Commercial Team. The purpose of the job is to provide support and assistance on...

  • Services Assistant

    1 week ago


    Gloucester, Gloucestershire, United Kingdom Sainsbury's Full time

    'Tis the season to sparkle at Sainsbury's and make Christmas shine for our customers. It's our busiest and most magical time of the year so we're looking for people who love Christmas and food as much as we do There's no better time to join our team and help millions of customers prepare for their celebrations and join in the excitement of the festive...

  • Leisure Assistant

    1 week ago


    Gloucester, Gloucestershire, United Kingdom De Vere Full time

    Leisure Assistant - Gloucester De Vere Cotswold Water Park Cotswold Water Park: located at the edge of the Cotswolds amidst 152 lakes, the Hotel offers stylish accommodation with stunning views and features 328 bedrooms and apartments. The establishment includes 15 versatile meeting and event spaces along with 2 large conference and banqueting suites...


  • Gloucester, Gloucestershire, United Kingdom Service Care Solutions - Healthcare Full time

    Are you an experienced Mental Health Care Assistant in Gloucestershire?£150 sign up bonusThe role is to work on an Ad hoc basis, working shifts at various NHS Mental Health Services across the region.This is a fantastic opportunity with flexible working hours to suit your needs.Available to start as soon as possible with flexible shifts available to choose...


  • Gloucester, Gloucestershire, United Kingdom Community Connexions Full time

    COMMUNITY CONNEXIONSCustomer Services Assistant £18,798.00 paCommunity Connexions is an award winning charity and company limited by guarantee that provides accessible transport solutions to local communities in Gloucestershire. We are currently seeking 2 Customer Service Assistants to join our busy team in our office in Gloucester to help schedule and...


  • Gloucester, Gloucestershire, United Kingdom Littlecombe Park Limited Full time

    Food Service AssistantHours:32 hours per week. Bank holiday working and weekends on a rotating basis.Report to:Kitchen ManagerPay and benefits: Starting salary is £10.80 per hour to £15.30. Overtime premium and weekend enhancements will add an additional £4.50 per hour. Sage benefits giving discounts to shops and services. 28 days holiday (including bank...


  • Gloucester, Gloucestershire, United Kingdom TRAK Employment Full time

    TRAK Employment are looking for 30x people to work at a racecourse based in Cheltenham from the 14th of March until the 17th of March.Customer Service Assistant's sell bets to customers who approach them on the racecourse. They are also responsible for paying out winning tickets and handling cash. This role requires good customer service experience and good...