Contact Centre Team Leader
6 months ago
Department:
- Aftersales**Location**:
- Aftersales Contact Centre Thurrock, Hybrid workingSalary Range:
- Hourly rate from £15.00 + bonus, 33 days holiday, Life Assurance and other great Company benefitsContract Type:
- Permanent
**We feel understood, cared for and rewarded.**
We want the best from you - so we do our best for you. You’ll be part of a supportive, open culture where colleagues are cared for and share in our success. We’ll give you a fair reward package, including heavily discounted cars, and our innovative approach to work will make for a more flexible working life for you. We’ll also champion you and your career from day one. From our thorough induction to our strong emphasis on growing and retaining, this is a great place to develop and thrive.
- **Are you customer focused?**:
- **Are you able to lead change and manage teams physical and remote?**:
- **Do you have Contact Centre Management experience?**:
- **Do you have a proven track record of delivering performance improvements through coaching?**:
- **Do you have experience in reviewing various Contact Centre processes & KPI’s to ensure the best customer experience is received?**:
- **Motor industry experience**:
- **Excellent Knowledge of Microsoft systems**
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
**This is a Hybrid role working on site and also from home** **(the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).**
**HAPPY TO TALK FLEXIBLE WORKING.**
**For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.**
**TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
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