Team Leader

7 months ago

Thurrock, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

**Motus Truck & Van** have an exciting opportunity for a dedicated **Workshop Team Leader (Late Shift)** to join their fabulous TEAM in Thurrock.

Do you have...
- Previous experience in the service department?
- Experience with volume work?
- Able to manage a team?

If your answers are **YES**then you may be the person, we have been looking for

**Our Company Benefits**:
When you join Motus Truck & Van from Day 1 you'll have access to a comprehensive benefits package including:

- Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service
- Auto-enrolment Pension Scheme with employer contribution
- Medical insurance discounted scheme
- Career development
- Referral bonus if you introduce your friends
- Discounted days out with family and friends
- Retail discounts saving £££'s on shopping and dining out
- Salary Finance
- Family & Friends Discounted Car Scheme
- On-site Mental Health First Aiders
- Discounted Healthcare Scheme
- X2 basic salary Life Assurance
- Internal engagement initiatives
- Uniform provided
- **Here at Motus Truck & Van we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Truck & Van wants to be part of your future.**_

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

**What will you be doing?**
- Responsible for providing technical support to team members as and when required to assist in achieving a satisfactory level of first-time repair
- To ensure that technicians are working at acceptable levels during shifts to achieve optimum use of available man-hours
- Reporting any lateness/unauthorised absence to the Manager
- To report any issues which may arise of a disciplinary nature to the Manager
- To ensure that work is issued and completed to the agreed deadlines reporting any concerns to incoming team leaders prior to handover, and informing the Workshop Manager of any issues arising as appropriate
- To carry out random quality checks on team members work reporting accordingly to the Manager
- To assist the Manager with planning relevant training programmes for team members to ensure that development is in line with departmental policy
- To ensure that the workshop is kept clean and tidy during shift working hours and to observe the relevant Health & Safety Regulations
- To properly supervise the workshop team and to develop and train subordinates to achieve the highest possible levels of performance
- To monitor workshop loading and ensure continuity
- To receive customers and their vehicles, discuss and confirm their requirements and examine the vehicles to determine their condition
- To supervise the flow of work into the workshop, allocating work as required and maximising the use of available resources
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule
- To ensure that requested work is completed on time and to the expected standards
- To ensure that invoicing is accurate and completed on time
- To ensure that job extensions are properly authorised, processed and that customers are kept fully informed of changes to costs and expected completion times/dates
- Ensure that proper use is made of technical information and that it is maintained up to date
- To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme
- Carry out regular performance assessments of team members
- To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements

**Hours & Salary**:
The working hours for this role are Monday - Friday, 13:30pm - 23:00pm.

Salary to be negotiated depending on experience plus company bonus

**Who are we looking for?**
- A positive can-do attitude
- The ability to produce work to a very high standard
- A team player mentality
- An awareness of Health and Safety procedures/policies
- Senior technician with diagnostic skills and thorough understanding of the Mercedes-Benz product.
- Full understanding of Standard Text Times and Warranty Procedures.
- Completed a recognised apprenticeship in the motor trade.
- At least one years supervisory experience in a service workshop.
- Good basic administrational knowledge.
- Should possess good customer relations skill to adapt to customers individual requirements whilst safeguarding the Company's interest.
- **For more information on why becoming a member of the Motus Truck & Van team is an amazing career choice head over to our website**_

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