Aftersales Specialist

Department:

- Aftersales**Location**:

- Aftersales Contact Centre Thurrock, Hybrid workingSalary Range:

- Hourly rate £12.20 plus 33 days holiday, Life Assurance and other great Company benefitsContract Type:

- Permanent

**We enjoy working together and can always rely on each other’s support.**

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also play a vital role in ‘customers for life' through the prospecting and selling of ‘service plans'. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.
- **Are you driven in order to achieve set targets?**:

- **Do you have both service and sales experience?**:

- **Are you able to work effectively in a fast paced environment?**:

- **Do you have **previous experience in a multiple channel contact centre?**:

- **Are you confident working with Microsoft programmes?**

**This is a Hybrid role working on site and also from home** **(the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).**
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website

**HAPPY TO TALK FLEXIBLE WORKING.**

**For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.**

**TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.