IT Service Engineer

5 days ago

Reigate, United Kingdom The Curve Group Full time

**Job Title: IT Service Engineer**

**Location: Reigate - hybrid - 40% office based**

**Full time - 35 hours**

**__________________________**

**About Us**

We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market. But guess what, we're not your traditional financial services company, and we're not just looking for traditional financial services people.We need agile operators who can quickly find solutions and are committed to doing the right thing for our customers.

We are passionate about our strong purpose of helping people achieve a better later life, and our culture is built around our identity of being Just. We do the right thing in the right way. Collaborating and valuing differences makes us a successful teamin which everyone feels included. Our culture, combined with our strong purpose, is one of our key competitive advantages and helps us to make Just an inclusive and great place to work.

In 2021 we were named as one of the?UK's?100?Best Large Companies to Work For and accredited as a 2-star organisation, representing outstanding levels of engagement. Alongside these, we were also recognised in the following Best Companies categories: FinancialServices' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work for and Northern Ireland's 10 Best Companies to Work For. We're extremely proud to have achieved this against the backdrop of thepandemic and the many challenges it posed to our colleagues and customers.

**About You**:
We are looking for an experienced IT Service Engineer who is passionate about delivering exceptional technical support to ensure any issues are dealt with effectively and efficiently. Joining the Service Desk Team, you will provide technical support andbe responsible for processing new starters, internal movers and leavers as well as supporting end users both in person and remotely.

Communication is key to the IT Service Engineer Role, as an Engineer you will communicate with colleagues at all levels throughout the business.

You will take responsibility and ownership of customer incidents and requests, keeping tickets updated in line with SLA and quality standards while working as part of the Service Operations Team. This role may require an element of travelling to help dealwith potential issues located at other sites.

**Within this role, you will**:

- Provide an excellent service to our colleagues.
- Provide 1st and 2nd Line support to Just colleagues.
- Diagnose and repair hardware and software faults
- Keeping the workspace clean and tidy in line with health and safety standards is crucial, this will include managing stock levels and proactively managing orders when needed.
- As new skills are learnt, documentation will be needed to cross skill share with other team members, the Engineer will be responsible for keeping this documentation up to date and in line with current processes.
- Ensuring all new starts and transfers are set up with access and kit in line with current processes.
- The Engineer will always be looking for ways to continuously improve the environment and current state processes we have on team and look at ways to automate or remove waste process.

**Skills and Experience**:

- Excellent written and verbal communication skills
- Excellent knowledge of Microsoft products including Windows 10 and Office365
- Excellent knowledge of Active Directory
- Identify potential changes and system improvements and drive continuous improvement
- Self-motivated and proactive
- Excellent time management skills
- Excellent problem-solving abilities
- A commitment to ongoing training
- Works well as part of a team but also excellent at using own initiative
- Excellent customer service skills
- Experience of working with mobile devices
- Knowledge of SCCM and use of in a Desktop environment
- Knowledge of PowerShell
- Knowledge of ServiceNow (Incident, Request & Problem)
- Excellent knowledge of video conferencing systems inc. Microsoft Teams
- Excellent knowledge of Exchange
- Have a knowledge of Apple devices (iPad and iPhones)
- Be able to dismantle and rebuild a desktop and laptop
- Good knowledge and previous experience of CRM systems
- Experience of remote worker support
- Previous experience of working in a fast-paced customer service environment

**Working for us, you get your Just Rewards**
- A Competitive Salary, amazing Pension Scheme and Life Assurance
- Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
- Private Medical Cover and Income Protection, just in case
- A generous and highly achievable bonus scheme - 20% paid annually based on individual and company performance against targets
- Opportunity to progress within your career both in-role and within the company
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
- A variety of Employee Funded Benefits available to you via our Online Benefits Portal
- Plus several additional purchase options available for you and your loved ones

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