Complaints Support Officer

2 weeks ago


Paisley, United Kingdom NHS Scotland Full time

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a fulltime post of 37.5 hours per week with a shift pattern of Monday to Friday.

This is an exciting opportunity to join Renfrewshire HSCP into a key role that will support the administration, business processing and coordination of complaints, enquiries, Freedom of Information (FoI), Subject Access Requests (SARs) and Elected Member enquiries within the HSCP.

The post will act as a first point of contact for incoming complaints/enquiries and requires applicants to have strong written and verbal communication skills as well as excellent planning, organisation and coordination skills.

Applicants should have experience of working within a busy office environment and working to set timescales. They should have a good knowledge and practical experience in use of Microsoft Office packages (e.g. Word, Excel, PowerPoint and Outlook) to effectively support the requirements of the role.

NHS Greater Glasgow and Clyde



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