Band 3 Complex Discharge Administrator
2 weeks ago
**Job summary**:
The post-holder will provide a comprehensive Administrative Service for the Complex Discharge Team based within our Complex Discharge Hubs.
All activities will underpin the safe and timely discharge of patients. As well as work to reduce patient length of stay
The role (24 hours per week) involves cross site working on a 7 day rota to include Bank Holidays.
**Main duties, tasks & skills required**:
The post-holder will provide a comprehensive Administrative Service for the Complex Discharge Team based within our Complex Discharge Hubs.
All activities will underpin the safe and timely discharge of patients. As well as work to reduce patient length of stay
The role involves cross site working on a 7 day rota to include Bank Holidays.
**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
**Person specification**:
**Qualifications**:
**Essential**:
NVQ Level 3 in Business Administration or equivalent qualification and/or experience in an administrative environment.
RSA level II or equivalent experience.
**Experience**:
**Essential**:
Experience of working in an administrative environment, ideally in a Healthcare setting.
Experience of working with the public/ customer service.
Experience of Microsoft packages including Word, Excel, Outlook.
**Desirable**:
Experience of minute taking, preparing and distributing agendas for meetings.
Experience of working in a busy environment.
**Additional Criteria**:
**Essential**:
Good Interpersonal skills. Able to deal with enquiries from staff, patients and visitors professionally.
Able to produce correspondence with mínimal assistance.
Accuracy and attention to detail.
Able to prepare and research basic information.
Willing to undertake routine/repetitive work
Able to prioritise work/multitask and meet deadlines.
Able to work on own initiative with minimum supervision.
Able to set up and maintain filing system
Keyboard skills.
Flexible approach to working to meet the
demands of the service.
Confident in dealing with people at all levels.
Good literacy Skills.
Team player.
Able to deal with stressful situations and sensitive issues.
Diplomacy
Approachable
Demonstrate reliability and motivation
Demonstrate care and compassion
Ability to work weekends on a rota basis which includes weekends and bank holidays
Ability to work across all sites as and when required
**Desirable**:
Knowledge of Trust IT Systems
Knowledge of hospital discharge pathways
**Disclosure and Barring Service Check**:
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