Service Coordinator

1 week ago

Wrotham, United Kingdom First Military Recruitment Full time

**AR425 - Service Coordinator**
**Location**: Wrotham
**Salary**: £25,000 - £30,000
**Overview**:
First Military Recruitment are currently seeking a Service Coordinator on behalf of one of our clients.
**Duties and Responsibilities**:

- Scheduling of engineers’ work
- This volume is split between two coordinators, but in times of absence the remaining coordinator will be expected to cover.
- Utilising the CRM system which is used for scheduling work and majority of service activities.
- To prepare formal quotations for; service-related works, remedial works (including technical specification), annual contract renewals and to ensure conversion to order via chasing
- To complete a variety of service administration tasks, such as warranty claim progression (as just one example).
- To take calls from engineers and customers, to troubleshoot and solve technical and coordination issues, escalating to the Service Team Leader where appropriate.
- Liaising with the Service Team Leader, Stores Controller, Service Development Coordinator and Accounts Manager.
- To assist and cover other Service Team member duties during absence or busy periods
- To meet office KPI’s and targets as set by the directors
- To provide management reports as required
- To assist with answering the office telephones as required
- Updating information on our CRM
- Issuing RAMS and health and safety information required for works
- To undertake any other reasonable management request

**Skills and Qualifications**:

- Minimum of two years’ experience in a customer and engineer facing role within a service team, also within a technical/engineering industry
- Experience in scheduling workloads for engineers and day-to-day coordination
- Experience in quoting technical works, i.e. remedial and planned preventative maintenance
- Demonstrate having worked to KPI’s (Key Performance Indicators)
- Understanding of basic business processes - quoting, purchase orders, invoicing, etc.
- Strong team work ethics
- Good literacy, manor, and customer service-based language skills
- Good geographical awareness (not just proficient with Google Maps)
- Proactive in their approach to learning and development
- Strong communicator and an eye for detail
- Be able to read the situation around them and when speaking to customers - ‘situational awareness’

**Location**: Wrotham
**Salary**: £25,000 - £30,000

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