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Insurance Claims Executive

4 months ago

Hitchin, United Kingdom Boxtree Recruitment Limited Full time

Boxtree have been appointed by an independent insurance brokerage that are looking to hire a personable and professional individual to service the claims needs of their customers, providing quality customer care, ensuring that all issues relating to the claims process are dealt with proactively. You will be supporting the management and colleagues throughout the company, in their endeavors to achieve, surpass targets and provide a first-class service at all times whilst adhering to all FCA principles.

If you are looking for a high-level, career developing opportunity to work within a growing brokerage, get in touch with Boxtree as we would love to hear from you

**Responsibilities**:

- Undertaking those enquiries is necessary to obtain sufficient information to establish policy liability and progress claims efficiently
- Registering new claims accurately on the company computer systems and updating the records during the life of the claim
- Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment
- Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly
- Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner
- Processing incoming post within agreed service standards
- Dealing with Client enquiries within designated time frames or as otherwise agreed with Client
- Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters, using methods appropriate to the circumstances, to ensure the highest levels of customer service are maintained
- Providing advice and assistance to Clients, to actively manage the claim process and minimise lapse time
- Dispatching claim settlement cheques on date of receipt
- Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues

**Required**:

- Practical working knowledge of current FCA regulations
- Experience of adhering to and maintaining systems and procedures
- Excellent interpersonal skills, including the ability to consult and influence at all levels
- Excellent communication skills, written and verbal
- Ability to persuade, motivate, negotiate and influence

**Company Benefits**:

- Hybrid working
- 25 days holiday
- Gym Membership support, Cycle to Work Scheme, Season Ticket Loans
- Dental Health Insurance
- Income Protection
- Life Assurance
- Life Insurance
- Private Medical
- Access to Critical Illness insurance

**If you are a Claims Handler, Senior Claims Handler, Claims Executive, or a Senior Claims Executive, please get in touch as we would love to hear from you**

**Please note that we expect a high response to this position. If you have not had a response within the next 3 days, please assume that on this occasion you have been unsuccessful.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Cycle to work scheme
- Flexitime
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Application question(s):

- Do you have practical working knowledge of current FCA regulations?

Work Location: In person

Reference ID: KA3076

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