Collections Team Leader

4 weeks ago

Skelmersdale, United Kingdom JOB Consultancy Full time

Collections Team Leader
- 37.5 Hours per week - Monday to Friday
- Competitive salary
- Onsite Parking
- Modern office facilities

My client, a growing and progressive company based in Skelmersdale are looking for a Collections Team Leader to join their team. Working within the Business to Business debt recovery industry, the main purpose of this role is to manage & monitor the collections& legal team.

**What’s involved in the role**:

- Respond to telephone calls and allocating these to staff as appropriate
- Respond to letters received into the office, from Solicitors, Clients, Debtors or 3rd Parties
- Draft Statutory Demands on behalf of clients on cases requested
- Liaise with Clients and offer advice in relation to the legal implications of their individual cases
- Complete case reviews on behalf of the collections and legal teams
- Assist with the implementation and adherence of controls to monitor compliance with Fair Practices set down by the FCA & Credit Services Association
- Assist with the training and developing of departmental staff as to financial and legal requirements
- Liaise with Accounts and IT departments to produce weekly and monthly reports
- Provide support to the Legal, Collections and Sales departments in relation to individual cases and offer knowledge and advice when requested
- Continually review processes and procedures and make recommendations for improvements
- Work to deadlines and respond in a flexible way to the changing demands of the company
- Develop and report KPI’s for your team including evaluating weekly call quality & overall telephone interaction
- Lead team to maximise productivity and efficiencies, and constantly achieve individual and team targets
- Take overall responsibility for the monitoring of holiday entitlement, sickness absence, authorised/unauthorised absence and lateness
- Provide bi-annual appraisal for all team members in relation to the company guidelines and set personal goals and objectives for the purpose of team learning & development
- Ensure all disciplinary is held within the companies’ guidelines and the HR Director is present for all formal disciplinary meetings as the company representative
- Encourage teamwork, openness, initiative and lateral thinking within your team, and provide employee job satisfaction and improved retention rates.
- Act as the main point of contact for customer complaints and deal with such cases in a timely and efficient manner in line with the company complaints procedure

**In return, they offer**:

- A great place to work in a modern forward-thinking business
- A competitive basic salary of up to £30,000 DOE
- Support & Training

In order to be considered for this role you will need to be an experienced Team Leader, preferably within the financial services industry.

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