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Collections Team Leader

4 months ago

Skelmersdale, United Kingdom JOB commercial Full time

Collections Team Leader
- 37.5 Hours per week - Monday to Friday
- Competitive salary
- Onsite Parking
- Modern office facilities

My client, a growing and progressive company based in Skelmersdale are looking for a Collections Team Leader to join their team. Working within the Business to Business debt recovery industry, the main purpose of this role is to manage & monitor the collections & legal team.

**Key Core Responsibilities include**:

- Keeping abreast of changes to FCA & CSA guidelines and sharing any new knowledge with team
- Maintaining confidentiality in relation to GDPR regulations whilst exercising due‐diligence
- Understanding of Late Payment Regulations
- Up‐to‐date certification in relation to GDPR, Anti‐Money Laundering & Terrorist Financing
- Maintaining confidentiality in relation to all work undertaken
- Ensuring all case work is noted and notes are both legible & free from profanities
- Ensuring all complaints are handled as per the company guidelines on complaint handling & resolution
- Ensuring all calls are answered professionally and in line with company procedures & customer expectations are exceeded
- Working in line with our Equality Polices, no not discriminate or work cases with biases

**In return, they offer**:

- A great place to work in a modern forward-thinking business
- A competitive basic salary of up to £35,000 DOE
- Support & Training

You must have experience and knowledge of the debt recovery process as they would act as the go to person for queries and handling disputed accounts.

**Job Types**: Full-time, Permanent

**Salary**: £27,500.00-£35,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location