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Collections Advisor

4 months ago

Skelmersdale, United Kingdom Search Consultancy Full time

**Senior Collections Advisor**
- **Salary: £25,000 - £30,000 basic (Dependant on experience)**:

- **Performance bonus**:

- **Skelmersdale**:

- **Monday to Friday (37.5 hours per week)**:

- **Permanent Contract**

My client in Skelmersdale are looking for a Senior Collections Agent to join them on a permanent basis. You will be responsible for managing your own caseload of customers in default as well as leading a team of 5 other collections advisors. This is an exceptionalopportunity to join an exciting company who offers great career development with an attractive package.

This role is ideal for anyone with experience within a Team Leader role within collections or someone experienced within this sector who is seeking further career progression and an opportunity to work within a senior level role.

**The Senior Collections Agent will be responsible for**:

- Coaching, training and motivating the team on a daily basis
- Acting as a senior point of contact
- Make and receive calls to customers in default
- Deal effectively with disputes in accordance with FCA rules
- Deal with hardship and vulnerable customers in accordance with FCA rules
- Negotiate payment plans and settlement agreements in line with client specific guidelines
- Undertake additional regulatory and procedural training as required
- Help and assist colleagues when required/holiday cover
- Such other duties as requested in line with experience

**Essential Requirements are**:

- Previous experience working within a collections role
- Knowledge of the legal / debt recovery sector
- Good communication skills
- Relationship building skills