Administrator

2 weeks ago


Burgess Hill, United Kingdom Travail Employment Group Ltd Full time

£25K, Burgess Hill, 37.5 hours p/w, 20 days holiday plus bank holiday, free parking on site

The Role

The position of Training Support Administrator offers an excellent opportunity to join one of the South's leading Training Companies. Working within the Apprenticeship Team this role provides administrative and learner support to the team actively playing a key part in learner engagement throughout their apprenticeship and ensuring a successful journey.

**Key duties include**:
Telephone enquiries / follow up
Set up learner/employer details on IT systems
Engage with employers and apprentices
Input, update and maintain company CRM databases to ensure customer data, communication records and contact information are recorded accurately
Inputting, updating and maintaining funding database
Support in ensuring funding rules and contract requirements are adhered to o Maintaining electronic files
Support with learner concerns and issues
General office duties and curriculum support
Oversee the completion of on-programme surveys
Claiming and processing learner certificates
Coordinate exam bookings for learners

**Requirements**:
It is essential that you have a strong background in administration. Experience should include customer service and call handling. Advanced use of Excel and CRM software would be advantageous.

You will be professional, conscientious, committed, flexible and caring. You will be able to demonstrate excellent attention to detail, possess good organizational and general admin skills and have a welcoming telephone manner.

Company Information

My client provides specialist training to the Building Engineering Services Sector. They have been delivering gas, plumbing and electrical apprenticeships since 2004. Apprentices on their programmes benefit from a wealth of industry experience amongst their training team, as well as extensively equipped workshop facilities and structured learning programmes.

The role of Training Support Administrator provides an excellent opportunity to work in a small friendly team who all play an active part in the learner engagement of the Apprentices on the courses. You will enjoy working with young people (a significant number of the apprentices are under 19) and have a caring and understanding nature.

Package

Salary £25K

37.5 hours per week

Monday to Friday 8am to 5pm

Free onsite parking

20 days holiday - 28 days including bank holidays

Pension


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