Mortgage Customer Service Specialist

2 weeks ago


Fleet, United Kingdom Stellar Select Limited Full time

**Job Title**: Mortgage Customer Service Specialist

**Location**: Fleet, with 2 days home working a week once probation has been passed

**Salary**: £27,000 to £35,000

**Working hours**: 35 hours. Monday - Friday 9am - 5pm

**Benefits**:

- 11% non-contributory pension
- Private healthcare
- Life assurance x4
- 25 days holiday
- 75% income protection
- Discretionary bonus
- Lots of staff perks and incentives

**About the role of Mortgage Customer Service Specialist**

This is a varied role, dealing with all aspects of post completion administration procedures relating to existing loans including queries both by telephone and in writing. You will handle all processes with accuracy and within agreed timescales in a compliantmanner and in line with regulatory guidelines.

**Responsibilities for the position of Mortgage Customer Service Specialist**
- Work to agreed objectives, service standards and deliverables.
- Ensure relevant documentation and information received is checked for adherence to policy and criteria.
- Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service.
- Provide a prompt reply to all written correspondence.
- Develop positive working relationships with colleagues.
- Adhere to internal/external compliance, credit review and audit requirements.
- Use initiative to resolve queries outside own area of expertise.
- Train and mentor new team members.
- Take responsibility for your own learning and development.
- All other associated duties and responsibilities and carry out any tasks as required by management.

**Experience required for the position of Mortgage Customer Service Specialist**
- Proven experience in mortgage post completions is essential.
- Experience in arrears/collections is advantageous but not essential.
- Proactive, flexible and willing to take on new aspects of the role as the Company evolves and also help out other teams.
- Excellent communication skills, both written and verbal.
- PC literate with a good knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook.
- Option to study CeMAP.

For more information regarding the role of Mortgage Customer Service Specialist please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC



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