Call Specialist

Are you looking to combine your experience in making proactive outbound phone calls and understanding of how UK churches operate too? Are you passionate about the ministry of Compassion and see children released from poverty in Jesus’ name?

At the heart of Compassion’s ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty. Our work is **Christ centred, child focused,** and **church based.**

**Location**:

- Home-based

Hours:

- Part-Time: 17 hours
Worked between Tuesday - Thursday during the hours of 9.00- 17.00

**Salary**:

- £10,200 pa
(pro rata within the grade £25,500 to £30,900 pa)

About the role

As a **Call Specialist**, you’ll work alongside the Partnership Support Team to maintain and grow relationships with our existing Church Partners. You’ll enjoy connecting with church leaders on the telephone and working with colleagues to ensure the successful booking of meetings and speaking events. With your confident phone manner, excellent administrative skills and natural ability to connect with people, you will be looking to increase our engagement with church partners and ultimately seeing more children released from poverty in Jesus’ name.

**Responsibilities**:

- Actively maintain and promote Compassion UK’s Christian ethos and values
- Identify and agree opportunities for further church partnership engagement
- Initiate outbound calls to current church partners and successfully confirm new speaking opportunities and meetings with Partnerships Team and Partnerships Support Team
- Work in collaboration with the Partnerships Support Team to ensure systems are updated, effective internal communication is maintained, and support provided where necessary

About you

To flourish in this role, you'll need:

- **Experience in a sales/customer service role** with the ability to proactively build relationships and a confident approach to connect with people in leadership roles.
- **Experience in making proactive outbound calls, **motivated by goals and targets set for you to reach and eagerly desiring to go above and beyond to accomplish outcomes with excellence.
- **Core office/administrative skills.** You must be fluent in English and both competent and confident in written and numerical work, with significant experience of key office systems such as Microsoft Office.
- Understanding of how UK churches operate and the different denominations.

It would help (but isn’t essential) to have:

- Experience of using a CRM system

We need you to be:

- Personally committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practicing Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)
- Deeply connected to Compassion’s ministry to children
- Aligned to Compassion UK’s cultural attributes
- A ‘people person’
- A great listener and communicator
- Open to peer feedback
- Able to work independently and as part of a team
- Determined and tenacious
- Excellent problem-solving skills

Location & Benefits

Benefits include enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Income Protection & Group Life cover on appointment and Private Medical & Dental cover on successful completion of probation.