Business Support Officer
2 weeks ago
Salary £21,968 - £24,054 Per annum | Full time, Permanent, 37 hours per week | County Hall, Preston |
Lancashire is England's fourth largest local authority spanning a huge geographical area with a diverse range of communities. The County Council provides services to approximately 1.2 million people who live within Lancashire.
We have an excellent opportunity for someone highly motivated and ready to join our busy team in the role of Business Support Officer (BSO) Grade 5, within the Care Finance Assessment Team's Deprivation and Deferred Payments Team.
We are looking to recruit an enthusiastic individual with excellent customer care skills who is a team player and willing to be flexible in their approach to work. The applicant must be willing to work full-time 37 hours per week and the post is permanent. Our normal business office working hours are from 8:45 to 5 pm Monday to Friday as we operate a duty telephone number during these times. The successful applicant will be required to provide office cover until 5 pm on a rota basis.
You need to demonstrate an ability to communicate effectively, using interpersonal skills including the ability to exercise sensitivity and empathy at what could be a difficult time for the service user.
In return, Lancashire County Council offers a range of benefits, which can be found on the LCC Vacancies website. We provide and actively encourage self-development offering a wide range of training opportunities.
**Key Accountability**:
See Role Profile
- Plan and organise straightforward tasks: or
- Exchange varied information with members of the public and other staff; or
- Carefully use expensive/complex equipment or
- Handle and process information, advice and guidance on established internal procedures.
- Limited accountability for monitoring/recording financial resources.
**Skills and experience**:
- Experience in administration, ICT skills and finance with good communication skills and a willingness to learn.
- Previous relevant experience or the ability to demonstrate competence/capacity to carry out the job.
- Possession of, or the ability to demonstrate the capability to gain, relevant qualifications, licences or equivalent where applicable.
- In addition to the skills knowledge and experience described above, you may be required to undertake a lower-grade role as appropriate.
**Performance indicators**:
- Completion of tasks to required standards and deadlines
**For additional information about the team please click the links below**:
Deferred Payment - Lancashire County Council
Financial implications of moving into a residential or nursing home - Lancashire County Council
Financial implications for non-residential care - Lancashire County Council
For an informal discussion regarding this role, please do not hesitate to contact Catherine Black Team Leader Deprivation and Deferred Payment Team on 01772 530188 or Richard Beckwith Area Team Leader Central 01772 534360
Kindly note for the applicants who are successfully shortlisted for interview the interviews will be taking place via Microsoft Teams.
Proposed interview dates: week commencing 17 April 2023
**Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for an interview without this evidence.**
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
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