Customer/repairs Service Assistant
2 weeks ago
I am currently recruiting for a Customer/Repairs Service Advisor to work with a reputable housing association based in Sheffield.
This is a 2-3 month role with the potential opportunity to go permanent after the initial period and will involve 5 days a week in the office based in S3.
The overall purpose of the Customer Services Assistant is to support the delivery of a customer services hub for the Housing Association, maximising effective resolution of customer issues at first point of contact, and promote a culture that keeps the customers at the heart of what we do
The post holder will be responsible for supporting the delivery of an effective first point of contact service for all customer queries, supporting the organisations ongoing adherence to Health and Safety legislation, approved Codes of Practice and Industry Best Practice.
**To be successful in this role you will have the below skills and experience**:
- Previous experience in a customer service role within a housing association
- Experience of working in a call centre or front line services environment
- Knowledge of Repairs & Maintenance queries
- Excellent communication skills, both verbal and written, with the ability to communicate complex information clearly and concisely.
- Strong interpersonal skills and the ability to empathise with customers' needs and concerns.
- Good problem-solving abilities, with a proactive and solution-oriented approach.
- Ability to work well under pressure and handle multiple inquiries simultaneously.
- Proficient computer skills, including the use of customer relationship management (CRM) software and Microsoft Office Suite.
**Rates**
- £12-15 per hour dependant on experience and payment method
To speak to a recruitment expert please contact Cristina Baraganu
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