Patient Services Advisor

5 months ago

Buckingham, United Kingdom The Swan Practice Full time

We are seeking to recruit an enthusiastic and motivated individual to join our Patient Services Team. The surgery is operational from 7am to 7pm, Monday to Friday. Patient Services Advisors will be required to cover sessions over these times.
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Job Responsbilities

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Service Manager /Team Lead & Supervisors, dependent on current and evolving practice workload and staffing levels:
Care Navigation
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Cares navigate patients requests using the correct dispositions and guidelines to ensure all requests are dealt with correctly and in accordance with the patients’ medical needs.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests

Administration
- Be familiar with all practice protocols and polices
- Deal with enquiries from patients, arrange appointments and explain practice procedures.
- Direct patients to consulting rooms when necessary and assist patient’ who require help
- Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel
- Enter data into patient’s electronic NHS Care Record
- Action daily Tasks posted on the practice clinical system
- Register new patients on the practice clinical system
- Close records of deceased patients.
- To generate Emis patient online access
- To book voluntary transport
- To book patient hospital transport
- To book emergency ambulance when asked to do so by a clinician
- To be familiar with both practice appointment books Same Day Service and Any Day Appointments ,Improved Access, Externally bookable appointments and Ask NHS
- To be familiar with the practice intranet
- To check any Faxes that are received and action in a timely manner
- To ensure that the waiting areas are kept in a presentable for patients during surgery hours
- To activate booking in kiosks
- To ensure that clinical calling in monitors are operating
- Additional administration duties on behalf of the practitioners, Practice Manager, Patient Services Manager and Team Lead.
- To have an overview of the surgeries website

Premises
- To open and lock the premises and know the correct procedures for securing the premises
- Know how to contact the alarm companies
- Ensure consulting rooms are cleared after each surgery and prepared for the next surgery
- Ensure reception waiting area is kept tidy and safe for patients
- Place the clinician name plate on the door
- To report any necessary Health and Safety issue
- Keeping the reception area, tidy and free from obstructions and clutter

Training
- Undertake training as directed by the Patient Service Manager and Team Lead
- Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PTL)
- To maintain any Smart Log training up to date

Work Remotely
- No

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From £10.72 per hour

**Benefits**:

- Company pension
- Sick pay

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
All employees must continue to wear a mask when moving around the sites. Hand sanitising is still mandatory. Twice weekly rapid antigen testing must be done.

Ability to commute/relocate:

- Buckingham MK18 1NU: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 10/09/2021

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