Service Advisor

6 months ago

Buckingham, United Kingdom Steven Eagell Toyota Full time

**Experienced Service Advisor**
**Bucks, Beds and Herts**

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as an **Experienced** **Service Advisor **at our **Toyota **branch within the **Bucks, Beds and Herts **area. We will provide excellent training and genuine career progression opportunities in return.

**Does this sound like you?**
- Proven high level of customer service skills.
- Enjoys working with people.
- Good communication skills.
- Strong organisational and prioritisation skills.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks.
- A team player who offers help and support to others.
- Willingness to learn and keep up-to-date with product and technical information.
- Thrives in a high-pressured environment.

**Highlights of this role include;**
- Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements
- Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership
- Schedules work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided
- **If so, then read on for more detailed role information**_

**Key role Competencies**

**Customer & Service Orientation**
- Creates a premium customer experience. Identifies and anticipates customer expectations and needs.
- Assures that customer issues are resolved and focuses on customer satisfaction.

**Problem Solving**
- Analyses and evaluates key data quickly and, with the relevant details, applies logics and common sense.
- Makes decisions, commits to actions and takes over responsibilities with calculated risks.

**Communication with Impact**
- Communicates clearly, eloquently and finds the right balance between talking and listening.
- Finds persuasive arguments and negotiates professionally with fairness and respect.

**Brand identification**
- Identifies with and acts in accordance with the Toyota brand and values.
- Acts as an ambassador for Toyota and the Steven Eagell Group and is passionate about the products and company.

**Relationship Building & Team Orientation**
- Easily builds up relationships, is empathic and self-confident.
- Approaches others with commitment, openness and a friendly attitude
- Facilitates interaction between team members and appreciates teamwork.
- Looks for ways to enhance collaboration and balances the interests and concerns of team members.

**Flexibility and Desire to Learn**
- Adapts quickly to unknown situations and willingly improves his/her own skills and competence.
- Shows an openness to change, innovates processes, and strives for new ideas.

**Privacy Notice**:
**Job Types**: Full-time, Permanent

Pay: Up to £35,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Buckingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Customer Service Advisor

    7 months ago

    Buckingham, United Kingdom Project One England Limited Full time

    Project One England LTD/ Speedy Freight operate a franchise of a same day delivery/courier service. We are recruiting for a customer service advisor, as a customer service advisor, you'll be the first point of contact for our customers. This means you'll be the ears and voice of Project One England LTD/ Speedy Freight. This role will include as follows -...

  • Sales and Service Advisor

    7 months ago

    Buckingham, United Kingdom Brave Human Capital Group Ltd Full time

    **Sales & Service Advisor** **Location**: Buckingham **Salary**: £24,000 - £26,000 **Hours**: Full-time - Monday to Friday - 8.30-5.00 **Benefits**: - Continuous opportunity for career progression and further qualifications - Pension Contributions & Employee Benefits Schemes - Supportive and friendly working environment **The Company** Our client is...

  • Customer Service Advisor

    7 months ago

    Buckingham, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**: Buckingham **Salary**: £24,000 - £26,000 **Hours**: Full-time - Monday to Friday - 8.30-5.00 **Benefits**: - Continuous opportunity for career progression and further qualifications - Pension Contributions & Employee Benefits Schemes - Supportive and friendly working environment **The Company** Our client...

  • Customer Service Advisor

    7 months ago

    Buckingham, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**: Buckingham **Salary**: £24,000 - £26,000 **Hours**: Full-time - Monday to Friday - 8.30-5.00 **Benefits**: - Continuous opportunity for career progression and further qualifications - Pension Contributions & Employee Benefits Schemes - Supportive and friendly working environment **The Company** Our client...

  • Customer Service Advisor

    7 months ago

    Buckingham, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**: Buckingham **Salary**: £24,000 - £26,000 **Hours**: Full-time - Monday to Friday - 8.30-5.00 **Benefits**: - Continuous opportunity for career progression and further qualifications - Pension Contributions & Employee Benefits Schemes - Supportive and friendly working environment **The Company** Our client...

  • Parts Advisor

    5 days ago

    Buckingham, United Kingdom CV-Library Full time

    Job Title: Parts Advisor Location: Buckingham Job Type: Permanent Overview: Unify are thrilled to be recruiting for a Parts Advisor to join a busy and established Agricultural Dealership based near Buckingham. You will be tasked with working within a busy dealership environment, maintaining stock levels and ordering specialist parts. Saturday mornings...

  • Patient Services Advisor

    6 months ago

    Buckingham, United Kingdom The Swan Practice Full time

    We are seeking to recruit an enthusiastic and motivated individual to join our Patient Services Team. The surgery is operational from 7am to 7pm, Monday to Friday. Patient Services Advisors will be required to cover sessions over these times. **Job Summary** Offer general assistance to the practice team and project a positive and friendly image to patients...

  • Patient Services Advisor

    7 months ago

    Buckingham, United Kingdom The Swan Practice Full time

    We are seeking to recruit an enthusiastic and motivated individual to join our Patient Services Team. The surgery is operational from 7am to 7pm, Monday to Friday. Patient Services Advisors will be required to cover sessions over these times. - Offer general assistance to the practice team and project a positive and friendly image to patients and other...

  • Human Resource Advisor

    6 days ago

    Buckingham, United Kingdom Ideal Personnel and Recruitment Solutions Full time

    Our client has a vacancy for a HR Advisor to provide assistance to the HR Lead / Senior HR Advisor in respect of the main aspects of the HR function. At all times ensuring best possible level of customer service to internal and external customers and ensuringthat all relevant Company and Sector Specific procedures and policies are met in accordance with the...

  • Parts Advisor

    5 days ago

    Buckingham, United Kingdom Unify Full time

    Job Title: Parts AdvisorLocation: BuckinghamJob Type: PermanentOverview:Unify are thrilled to be recruiting for a Parts Advisor to join a busy and established Agricultural Dealership based near Buckingham.You will be tasked with working within a busy dealership environment, maintaining stock levels and ordering specialist parts.Saturday mornings based on a...

  • Mortgage Services Consultant

    1 week ago

    Buckingham, United Kingdom Connells Group Full time

    We’re looking for highly motivated **Mortgage Advisor** to join our fantastic team in Buckingham. The **Mortgage Advisor **will work closely with an established Estate Agency team to help customers purchase their dream home whilst taking care of all their mortgage and protection needs. **What’s in it for you?** - Excellent internal progression to...

  • Service Administrator

    7 months ago

    Buckingham, United Kingdom RING ROAD GARAGE LTD Full time

    R&M and Warranty Administrator The job role is to process R&M (repair and maintenance ) + warranty job claims to MAN truck. Prior experience in this field within the automotive industry is essential. Good communication and computer skills are essential. Hours are 8am - 5pm **Salary**: £31,000.00 per year Schedule: - Day shift - Monday to...

  • Client Care Advisor

    7 months ago

    Buckingham, United Kingdom Vets for Pets Full time

    **Client Care Advisor** **Buckingham Vets4Pets** If you enjoy providing great service and working in a team, we have just the opportunity for you at our Buckingham Practice. **What your typical day will look like** Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and...

  • Customer Advisor

    7 months ago

    Buckingham, United Kingdom Boots Full time

    Summary Job Reference: 231727BR - Job Reference: 2 3 1 7 2 7 B R Buckingham, Market Hill Fixed Term 7.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...

  • Blinds Sales Advisor and Fitter

    7 months ago

    Buckingham, United Kingdom 360 Resourcing Solutions Full time

    Our client is currently looking for a new Blinds and Curtain Installer for the Buckingham area. You will be joining a network of over 1100 self-employed advisors who operate locally and do just that. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. This position is a self-employed role and running your own...

  • Tesco Travel Money Advisor

    7 months ago

    Buckingham, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank Buckingham - Part Time **Job Type**: Permanent/Part Time Hours per week: 16 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • HR Advisor

    2 weeks ago

    Buckingham, United Kingdom NHS Professionals Full time

    **Job Title: HR Advisor - 37.5 hrs per week** **Trust Location: Buckinghamshire Healthcare NHS Trust** Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Buckinghamshire Healthcare NHS Trust is the place for you. **About the Trust** Buckinghamshire Healthcare Trust provides acute,...

  • Trainee Estate Agent

    1 week ago

    Buckingham, United Kingdom Connells Full time

    We’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator**to complement our fantastic residential sales team in Buckingham. **What’s in it for you as our Estate Agent ?**: - OTE: £25,000 - Industry leading **training and development**: - Demonstrable **career** ladder - **Supportive** and rewarding environment -...

  • Technical Sales Advisor

    7 months ago

    Buckingham, United Kingdom Runners Sliding Systems Full time

    Here at Runners, we are a thriving, energetic and progressive team supplying Joinery and the high-end kitchen market with Sliding Solutions. We are recruiting a reliable, conscientious and passionate team player to join our Sales and Technical Department. These enquiries can range from a small system for a sliding kitchen cabinet door to a heavy-duty...

  • Trainee Estate Agent

    1 week ago

    Buckingham, United Kingdom Connells Full time

    We’re looking for a highly motivated **Trainee Estate Agent who will work toward becoming a**sales Negotiator** for our fantastic residential sales team in Buckingham.The **Trainee **Estate Agent**is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading **development** and **training**...