Help Desk Operative

6 months ago


West Midlands, United Kingdom Resourcing Group Full time

**Help Desk Operative**
**Birmingham - Solihull**

**£25,000 + OTE**

**Your new company**
- A global Facilities Management Service provider who aim to create a culture of workplace safety and wellbeing

**Your new role**
- Manage CAFM system as key user on site including PPM records, reactive and reporting.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s).
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

**What you'll need to succeed**
- Experience in a similar role
- Must be flexible for weekend work - 1 in 5
- Ideally have worked within a facilities management department
- Excellent communication skills and the ability to build positive relationships

**What you'll get in return**
- Industry leading training, support and career development with a company offering long term stability with a world class reputation.
- Extensive and highly competitive benefits package

***
**What you need to do now**

Resourcing Group is acting as an Employment Agency in relation to this vacancy.



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