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Operations Assistant Coordinator

1 month ago

West Midlands Combined Authority, United Kingdom Gleeson Recruitment Group Full time

Gleeson Recruitment Group is seeking a proactive and detail-oriented Operations Support Coordinator to join our team in Birmingham.

Job Overview

This role is responsible for providing high-quality customer service and supporting the operations team in various tasks.

Key Responsibilities
  1. Handle customer queries and issues via telephone, providing timely and effective solutions.
  2. Use CRM systems to track customer interactions and update records accurately.
  3. Support the operations team in streamlining processes and improving team efficiency.

The successful candidate will have experience in customer service and administration, with a strong background in using CRM systems and providing excellent customer service.

We estimate that the salary for this role is around £24,500-£29,500 per annum, depending on experience.

Requirements
  1. Experience in customer service, help-desk, retail, property, or a similar field.
  2. Competent in using CRM systems to track and manage customer data.
  3. Previous experience in an operations support or help-desk role or similar.