Winner Relations Specialist

5 months ago


Leeds, United Kingdom Football Prizes Full time

Job Title: Winner Relations Specialist

Location: Leeds

**Job Type**: Part-time (20 hours per week)

About Football Prizes:
Football Prizes is a dynamic and rapidly growing company that specialises in providing unique and exciting football-related prizes to members of our Football Prizes Community.

We're passionate about creating memorable experiences for our customers and celebrating the spirit of football. We're in search of a dedicated Winner Relations Specialist to join our team, ensuring that the journey from victory to prize delivery is seamless and delightful for our cherished winners.

Position Overview:
As a Winner Relations Specialist, you will play a crucial role in ensuring that our prize winners have an unforgettable experience. You'll be responsible for contacting winners, coordinating prize delivery, and adding that extra touch to make the prize-winning moment special and enjoyable. This position involves regular communication, updates, and addressing any inquiries with professionalism and care.

Key Responsibilities:
Provide clear and exciting information about their winnings, creating a warm and friendly relationship with all of the FP Community.

Coordinate Prize Delivery:
Work closely with logistics and shipping partners to ensure timely and secure delivery of prizes.

Keep winners informed about the status of their prizes and provide tracking information.

Problem Resolution:
Address any issues or concerns that winners may have promptly and professionally.

Collaborate with other teams to resolve logístical challenges and ensure smooth prize delivery.

Documentation:
Maintain accurate records of prize activities and communication with winners.

Provide regular updates to the management team on prize status.

Qualifications:
Excellent communication skills, both written and verbal.

Strong customer service orientation with the ability to empathise and address inquiries effectively.

Organised and detail-oriented, capable of managing multiple winner interactions simultaneously.

Proficient in basic computer skills for tracking and documenting winner communications.

A genuine interest in fostering positive relationships and ensuring customer satisfaction.

Perks and Benefits:
Immerse yourself in the exciting world of football competitions.

Opportunity to be part of a small, passionate and customer-focused team.

Application Process:
**Job Type**: Part-time

**Salary**: £21,000.00-£24,000.00 per year

Expected hours: 20 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Meanwood Leeds, LS6 4JP (required)

Work Location: In person



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