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Customer Service Specialist
4 months ago
**Job description**
**Location**:
Warrington, Cheshire, England
**Type**:
Permanent,
**Specialty**:
Customer engagement,
**Ref**:
6634
**Posted**:
05/02/2024
**Job description**
Customer Service Advisor
Location: Warrington
Hours of work: Monday to Friday 7am-5pm (Including Saturday 0730-1130 ) ,40hours per week.
**Salary**: Up to £26,000 DOE
Summary:
Key Responsibilities:
- Driving new business initiatives to targeted industry sectors
- Promoting our services in a conversational and pragmatic manner
- Effectively engage and educate customers on the offerin
- Use of CRM system to maintain accurate records of customer contact
- Updating, qualifying & re-qualifying existing data within the CRM
- Identifying key leads, following-up and passing these on within the commercial team for follow-up
- Structuring contact schedules for customers to keep them warm to maximise opportunities
- Gaining qualitative feedback from customer base
Experience, attributes & skills sought:
- Good listening, written and verbal communication skills
- Prior experience of making successful targeted outbound sales calls to warm and cold customers
- Excellent working knowledge of Microsoft office, particularly Excel and Outlook
- Use of CRM system
- Ability to process details to a high standard
- Gives support to customers, and team members direct and indirect
- Investigates issues and takes learning opportunities
Due to the nature of the role, a financial and DBS background check is also required, at the employer’s expense.
Closing date is 05th of March 2024.
