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Scheduling Administrator, Repairs

4 months ago

Salford, United Kingdom F1rst Group Solutions Full time

Immediate start available
- Pay £12.25 ph
- 37.5 hours per week

**Scheduling Administrator (Repairs) person needed ASAP**
- Immediate start available
- Pay £23.5k per annum (pro rata)
- 37.5 hours per week
- Hybrid role (3 days or full time in office)

Working for a very busy engineering company based in
**Salford Quays**.

Due to demand and workload, we are looking for a scheduling administrator (repairs) to join this international company and support their Service Dispatch Department for approximately six months.

The majority of the role involves
**scheduling field service engineers** for the service department and helping to co-ordinate, deliver, replace and maintain engineers repair kits within the UK Repair centre, whilst working closely with the European dispatching team.

Other parts of the role might involve preparing quotations and arranging collection of faulty/damaged warranty covered instruments from customer site to the Service Centre. Inputting the customers’ orders, checking if goods are within warranty periods, checking against serial numbers, raise relevant action plans, process order onto the in-house system, arrange collection of parts/goods, document the problem and organise replacements as appropriate or advising that product out of warranty.

Ultimately, this is an admin role that needs a lot of
**attention to detail** and the adaptability to roll with competing priorities when need dictates as it’s often a
**busy job** with plenty of juggling involved.

If you’ve worked in a service department before, you’ll understand about working to service level agreements and deadlines that cannot be missed.

There are times when you might have to juggle engineers’ diaries around in order to meet a pressing deadline and the domino effect this creates then needs to be managed.

This takes quite a lot of
**initiative** and
**focus** to pull everything together, so the role isn’t for someone who may not be used to or wouldn’t enjoy juggling a diverse set of competing needs.

**written and verbal communication skills** are vital.

Attention to detail is also vital as there are lots of changing priorities and scheduling of parts, labour and logistics that is needed.

It would also be hugely helpful if you have experience within a service repair/administration role as there is limited time to train beyond the obvious due to workload.

This role could very likely be ongoing and lead to a permanent position, although our client is not in a position to guarantee anything at this moment in time.

**Main aspects**:

- Scheduling engineers
- Managing repair kits and replacement part requirements
- Updating the ‘Salesforce’ database and other ERP systems
- Maintaining Service Level Agreement timelines
- Good geographical knowledge of UK
- Dealing with UK based international customers
- Understanding of how service works and how to best interact with customers

If you have worked in a Service Department where you have had to co-ordinating engineers and are available for immediate work, please give
**Rachel** or
**Sharon** a call on:
**0161 359 3111** to find out more. Please quote reference number:
**500493**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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