Customer Service Administrator

2 months ago


Sittingbourne, United Kingdom Bennett Opie Ltd Full time

**BENNETT OPIE LIMITED**

**Customer Service Administrator £22,000 - £23,500 per annum**

**9am - 5pm Monday to Friday**

Bennett Opie Ltd produce a delicious range of pickles, home baking and cocktail garnish products for customers in the UK and around the world. We’re also the UK importer for MONIN syrups, Coco Lopez and Alain Milliat juices and nectars. Founded in 1880, we are one of the oldest private family-owned food companies in the country - and we’re still family run to this day.

From our site in Sittingbourne, Kent, we supply many of the UK’s supermarkets including Tesco, Sainsbury’s, Morrison’s, ASDA, Waitrose and Marks & Spencer. We’re also proud to hold long-standing relationships with many independent retailers, wholesalers and foodservice customers.

**The Role**:
Supporting the customer service department to ensure that it runs smoothly. Working within a team dealing with customer enquiries, queries and resolving issues in a timely manner. You will also be required to support the Sales Managers as and when necessary. Processing customer orders and dealing with all the relevant paperwork needed to ensure orders are received within the time parameters.

**Main duties include**:

- Inputting orders onto the Integrated accounting and resource planning system
- Validate customer order pricing and liaise with finance team and sales managers where necessary
- Process all Ecommerce orders ensuring the correct procedure for despatching is adhered to
- Handle delivery queries due to factors such as damage or quantity differences and initiate the appropriate returns process if required
- Liaise with planning, warehouse, technical department and the hauliers as and when necessary
- Keeping the remote sales account management team informed of any problems with their customers and long term stock shortages
- Have at least 2 years’ experience of working in a busy customer service environment
- Be computer literate and fully conversant in Microsoft Office in particular Excel
- Have GCSEs Grade C or above (or equivalent), in English and Maths
- Be confident working within a team
- Have an ability to manage orders, ensuring multiple orders types are processed quickly and efficiently with a high level of accuracy and attention to detail
- Have an ability to multi task and prioritise
- Be an excellent communicator

**As one of our employees you will be entitled to the following benefits**:

- 23 days holiday (plus Bank Holidays)
- Hybrid working
- Company pension
- On-site parking
- Cycle to work scheme
- Long service recognition awards
- Discretionary annual bonus
- O2 discounts
- Access to MHFA team
- Grocery Aid member (emotional, practical and financial support services for food industry employees)

If you would like to become a part of our exciting story and help shape our ambitious future, we would love to hear from you.

**Salary**: £22,000.00-£23,500.00 per year

**Benefits**:

- Company pension
- On-site parking
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Sittingbourne, ME10 3RN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: Hybrid remote



  • Sittingbourne, United Kingdom Gallery Direct Full time

    **Customer Service Administrator** Head Office, Sittingbourne (ME10 3RN) - Are you an experienced customer service administrator looking to work in a fast paced, ever-evolving Company?_ - Could you be a reliable, pro-active addition to our team?_ Gallery Direct has grown into the leading British based designer, manufacturer and worldwide distributor of...


  • Sittingbourne, United Kingdom Howells Solutions Full time

    **Customer Service Advisor / Administrator** **Based in Sittingbourne** **8am till 5pm, Monday - Friday** **£20,000 - £23,000 per annum** Here at Howells, we are working with a leading contractor to find a successful and proactive Customer Service Advisor / Administrator. Working in the Social Housing sector, you will have the exciting opportunity to...


  • Sittingbourne, United Kingdom Service Care Full time

    **Job Title**:Procurement Administrator **Start date**:ASAP **Contract**:Temp Ongoing for 6 months **Hours**:Full-time, 36 hours per week **Location**:Sittingbourne ME9 (hybrid working once training completed) **Job description: - Our client are looking for an administrator to join there procurement and to providing administrative and first line support to...


  • Sittingbourne, United Kingdom Service Care Full time

    **Job title - **Financial and Digital Inclusion Administrator **Location -** Sittingbourne, ME9 **Contract - **Temp Ongoing **Hours** - Full time (2 days a week office based) **The Role Summary** Our client a local housing association is looking for a Financial and Digital Inclusion Administrator to provide a range of administrative and support services to...


  • Sittingbourne, United Kingdom Marshall Group Full time

    Are you looking for an “Extraordinary” opportunity for 2023 within office administration coordination or customer service? Are you looking to reinvigorate your career? Looking to join a progressive and ambitious organisation or just intrigued about what Marshall has to offer? As a flexible employer we are open to hours and times of work that fit in...


  • Sittingbourne, United Kingdom Service Care Full time

    **Job title - **Financial and Digital Inclusion Administrator **Location -** Sittingbourne, ME9 **Contract - **Temp Ongoing **Hours** - Full time (2 days a week office based) **The Role Summary** Our client a local housing association is looking for a Financial and Digital Inclusion Administrator to provide a range of administrative and support services to...


  • Sittingbourne, United Kingdom Integrated Service Solutions Ltd Full time

    Integrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess of £60 million, and having established a strong market position, we now employ over 950 people across our 3 sites at...


  • Sittingbourne, United Kingdom Integrated Service Solutions Ltd Full time

    Integrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess of £60 million, and having established a strong market position, we now employ over 950 people across our 3 sites at...


  • Sittingbourne, United Kingdom Integrated Service Solutions Ltd Full time

    **Posted**:09/04/2024 09:02**Salary**:26370.27**Location**:Sittingbourne**Level**:Employee**Deadline**:07/05/2024 23:59**Hours**:38.5**Benefits**:Holiday, EAP, Pension**Job Type**:PermanentJob Title**:Production Administrator** Reports To**: Shift Operations Manager** Location**:Sittingbourne** **__________________________________** **Role Summary**: To...


  • Sittingbourne, United Kingdom Integrated Service Solutions Ltd Full time

    **Posted**:09/04/2024 09:02**Salary**:26370.27**Location**:Sittingbourne**Level**:Employee**Deadline**:07/05/2024 23:59**Hours**:38.5**Benefits**:Holiday, EAP, Pension**Job Type**:PermanentJob Title**:Production Administrator** Reports To**: Shift Operations Manager** Location**:Sittingbourne** **__________________________________** **Role Summary**: To...


  • Sittingbourne, United Kingdom Nicholls Transport Full time

    **Job Summary** Nicholls Transport has a great opportunity for an Order entry and Customer Service Administration Assistant. Previous experience in a similar roles is desirable. The role will report to the customer services Manager. The company currently operate 115 IVECO trucks and 400 trailers including a walking floor fleet. The key requirements for...


  • Sittingbourne, United Kingdom Tuckwells Full time

    **Job Function**: Managing all customers in a professional, prompt, and courteous manner, portraying a positive impression of the Service Department from start to finish through high levels of customer service. To be responsible for ensuring all administrative and workshop control tasks are completed daily. This includes, invoicing, WIP, workshop control,...

  • Service Administrator

    23 hours ago


    Sittingbourne, United Kingdom Tuckwells Full time

    **The Role** Managing all customers in a professional, prompt, and courteous manner, portraying a positive impression of the Service Department from start to finish through high levels of customer service. To be responsible for ensuring all administrative and workshop control tasks are completed daily. This includes, invoicing, WIP, workshop control, Job...


  • Sittingbourne, United Kingdom React Recruitment Limited Full time

    Our client is seeking a highly motivated and detail-oriented **Customer Service Assistant**. **Salary**: excellent salary (details provided on contact phone call) Benefits: travel insurance, Private Healthcare includes dental and optical (eligible after one year of service), 25 days of holidays + BH Location: Sittingbourne - ideally own transport The...


  • Sittingbourne, United Kingdom Constantia Sittingbourne Limited Full time

    Due to additional sales growth, we currently have a position for the role of Customer Service Advisor. The role reports to the Customer Service Supervisor. **Responsibilities**: - Lead investigations relating to customer enquiries by liaising with appropriate internal and external parties to achieve optimum customer communication via timely and accurate...


  • Sittingbourne, United Kingdom Integrated Service Solutions Ltd Full time

    Integrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. We operate independently, with the opportunity to draw on the expertise and network of the Terradace Group of which we are part. Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess...


  • Sittingbourne, United Kingdom Integrated Service Solutions Ltd Full time

    Integrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. We operate independently, with the opportunity to draw on the expertise and network of the Terradace Group of which we are part. Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess...


  • Sittingbourne, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Customer Services Assistant** **Sittingbourne - Must Drive due to location** **Parking on site** **Monday to Friday 37.5 hours per week** **Great benefits!** Fantastic opportunity to join one of Kent’s most sought-after employers You will be customer facing, managing the progression of customer orders from start to finish. This role will require...


  • Sittingbourne, United Kingdom Service Care Full time

    **Job title - **Digital Inclusion Assistant **Location -** Sittingbourne ME9 **Contract - **Temp Ongoing **Hours** - Part time (25 hours p/w) **The Role Summary** Our client is looking for a part time Digital Inclusion Assistant to provide a range of administrative and support services to facilitate the effective and efficient operation of the Digital...


  • Sittingbourne, United Kingdom Integrated Service Solutions Full time

    Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess of £60 million, and having established a strong market position, we now employ over 1,000 people operating across three sites across Kent: a 120,000 sq.ft site at Teynham the primary site for the business, a 74,000 sq.ft site at Linton added in 2020 and a 130,000...