Customer Service Assistant

2 weeks ago


Sittingbourne, United Kingdom React Recruitment Limited Full time

Our client is seeking a highly motivated and detail-oriented **Customer Service Assistant**.

**Salary**: excellent salary (details provided on contact phone call)

Benefits: travel insurance, Private Healthcare includes dental

and optical (eligible after one year of service),

25 days of holidays + BH

Location: Sittingbourne - ideally own transport

The **Customer Service Assistant**co-ordinates and monitors the progression of customer orders. Ensuring accuracy is always maintained and provide administration support to the account manager and project managers where necessary.

**Customer Service Assistant**skills and experience required.
- Excellent verbal and written communication skills
- Highly organised with excellent time management
- Computer literate with knowledge of Word, Excel and Project software
- Business Management software
- Team player, strong interpersonal skills, self-motivated and willing to travel.
- Attention to detail
- Self-starter and resourceful

**Customer Service Assistant duties will include**:

- progress of orders, identifying issues, changes, developments and potential problems.
- To be the interface with the client on all order issues, dealing with enquiries in a professional and timely manner.
- To process sales quotes, sales orders and purchase orders through the system.
- To organise customer deliveries, including quoting, raising freight purchase orders, and the administration of all freight forwarding documents for global shipments.
- Prepare export invoices for the relevant global shipments. Ensuring accurate export documentation is provided in a timely manner.
- Attend customer meetings with the Account, (Global) Program and Project Managers as required.


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