Front of House Team

4 days ago


Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

As a Front of House Receptionist, you will work at Basingstoke Hospital as part of a team of Receptionists who are the first point of contact of many of our patients and visitors.

Based at the main hospital entrance, you will assist patients and visitors in a range of different ways, including providing directions, checking for information on the hospital systems and providing support as required.

The information desk is typically open 8am - 8pm Monday - Friday and 10am - 4pm Saturday & Sunday.

Your shift pattern will be regularly planned in advance, and the service will try to accommodate individual needs, however flexibility within your working pattern will be required.

To be aware of the confidential nature of the Department and Trust business and maintain confidentiality at all times and ensure confidential information is treated in accordance with the Data Protection Act

Carry out general reception duties providing a professional, welcoming, and efficient front of house service with a helpful attitude toward all enquiries received.

Assist and support our patients with using the self-check in systems.

Work Closely with volunteers and other staff members

Promote and maintain a safe and comfortable environment for all within the main entrance of North Hampshire Hospital

Operate Patient Centre Computer systems to assist with the enquiries you may receive and support when queues may occur for the main outpatient reception desk to check patients in.

**Provide general administration duties i.e.**: support with the packaging of appointment letters

Have a basic working knowledge of MS Outlook

Work unsupervised and on own initiative within the given boundaries and within a team as necessary and directed.

Have a flexible approach to working extra and amended hours by agreement to cover team member’s absenteeism

Adhere to OPD standard operating procedures and support the Outpatient Reception staff as required

Undertake training as required for the post

Basingstoke & North Hampshire Hospital is part of Hampshire Hospital NHS Foundation Trust which provides hospital services to a population of around 600,000 patients in Hampshire.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.


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