Housing Complaints Specialist

3 days ago


Basingstoke, United Kingdom Sovereign Housing Association Full time

**Are you keen to utilise your Housing experience to support customers?**

We, Sovereign Housing Association are expanding our Customer Complaints team and are looking for a skilled housing professional to join this team

As part of the Complaints team, you'll take ownership of complicated complaints through to completion, using your specialist knowledge and working closely with our teams across all service areas and third parties.

You'll be perfectly placed to engage with our customers to understand how the issues are affecting their lives and will prioritiseyour caseload accordingly.

Working with and influencing colleagues, you'll agree and deliver what needs to be done to achieve timely, fair and equitableresolutions.

This role is ideally suited to individuals who have worked on the front line and have an understanding and appreciation of the challenges some customers face, however we are flexible on the experience you'll bring

**What you'll need**
- Emotionalintelligence and active listening skills
- Strong customer service and excellent communication
- Attention to detail and ability to work to deadlines
- Resilience and the confidence to influence others and make decisions and come up with solutions

**What you'll get from us**

You'll be given the opportunity to grow your skills within a role that will bring great satisfaction. You'll be encouraged to bring your whole self to work and find like-minded people in a diverse and inclusiveworkingcommunity.

Some of our benefits include:

- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working - working from home
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous matching pension scheme up to 12%
- Life cover
- Part of ourRecognition scheme where you can be gifted retail vouchers
- Wellbeing discounts including Gym Memberships
- Wide selection of other benefits available



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