Mortgage Case Manager

3 days ago


Leeds, United Kingdom Response Mortgage Service Ltd Full time

**Mortgage Case Manager**

This is both an exciting and varied opportunity, no two days are the same and therefore you will be extremely organised and self-motivated. You will have relevant experience within a mortgage background, whilst CeMap qualification is desirable this is notessential. You will be in contact with a whole range of different clients, Lenders and Solicitors during any given day, therefore you will be a natural communicator and negotiator.

**Role Requirements**
- We are looking for an enthusiastic individual to provide comprehensive and high level Mortgage Administration support
- Strong written and verbal communication skills with an ability to gain credibility at all levels are essential
- You will have a fantastic telephone manner
- You are experienced and confident using Microsoft Office
- You have previous mortgage administration/paraplanner experience

**Role Responsibilities**
- Liaising with Lenders, Insurance Providers, Solicitors, Estate Agents and clients
- Ensuring requirements are met such as obtaining evidence of earnings, completion of questionnaires and recording and tracking these on our back-office system
- Chasing up credit searches, valuations and land registry checks
- Communicating promptly and effectively with colleagues and clients, keeping them updated throughout the client journey
- Providing the mortgage advisers with clear and concise updates
- Submitting information and data, accurately and efficiently
- Issuing documents to clients where appropriate and ensuring that they are issued within the agreed turnaround times, eg. Terms of business, key facts, mortgage illustrations and suitability reports
- Ensuring all client information is stored on our back-office system, accurately and timely, checking all compliance requirements are adhered to
- Providing an effective link between the client and the mortgage adviser
- Preparing invoices for work completed for clients where applicable

**About Us**:
Response Mortgage Services was formed in 2005 with a view to offering honest and ethical advice to our clients. We are a directly authorised, nationwide mortgage brokerage with exceptional processes and back office systems to ensure that our client journeyis as smooth and stress free as possible. The client is always at the forefront of our service and advice.

We are a ‘Whole of Market’ (totally independent) Mortgage & Protection Brokerage based in Mortec Park, East Leeds, a lovely private rural setting just off the A64. With free car parking on site, our location boasts superb commuter access to both York, Selbyand Leeds.

**Why should you apply?**
- Full support and training.
- Pension Scheme.
- Flexible schedule (ability for home working if preferred).
- Free on-site parking.
- Competitive Salary.
- Career Progression opportunities.
- A friendly proactive office environment with supportive and fun peers
- Response Mortgages is an equal opportunities employer. We always put our people first, so we’re totally committed to offering equal opportunity to every individual who joins us._



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