Re-mortgage Case Executive

6 months ago


Leeds, United Kingdom Solo Search Full time

**Position**: Case Executive

**Suitable for**:Customer Service Advisor, Mortgage Administrator, Case Executive, Mortgage Completions Officer ideally with mortgage or re-mortgage experience

**Location**:Leeds, West Yorkshire (close to train station)

**Salary**:to £21,995 + bonus + bens

**Please note that unfortunately, our client is unable to offer sponsorship**

The main focus of the Re-mortgage Case Executive role is to process re-mortgage cases from initial case opening to registration of the charge, whilst adhering to department processes and targets. Providing an excellent customer journey is key.

**Skills/attributes**:

- Minimum of 6 months experience as a Case Executive, Customer Service Advisor, Mortgage Administrator or similar
- Experience of working within a volume based environment and working to multiple targets
- Excellent communication skills both verbal and written
- Excellent time management and organisational skills
- Ability to deal with demanding customers
- Good keyboard skills and a basic understanding of excel/word/outlook
- Previous experience of working within client facing environment
- Educated to GCSE level (minimum of 5 GCSE’s grades A-C)

**Desirable skills**:

- Knowledge of the re-mortgage process

**Case Executive role & responsibilities**:

- Conduct a full title check of the office copies to establish what is involved in the re-mortgage
- Ensure that every case / activity is worked as proactively and accurately as possible, updating all parties regularly
- Liaise with clients/customers/3rd parties by telephone to keep them regularly and proactively updated and progress the case within SLAs
- When a case is ready for completion you must ensure that request for funds are done in a timely manner in line with client SLA’s
- Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
- Provide support/guidance to the administrators / customer service representatives
- First point of contact for all customers/clients/third parties being an 'ambassador' for the company
- Work with other departments to ensure the smooth flow of documents across the business
- Deal with any ad-hoc tasks as required
- Provide and excellent end to end customer journey provide regular updates to your customers

Full job description is available on request



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