Case Manager
3 weeks ago
As a Case Manager - Re-mortgage Expert, you will be responsible for managing a large caseload of re-mortgage files, ensuring legal compliance, and providing exceptional service to clients and introducers.
You will be required to work on your own initiative, with a high level of customer service and teamwork skills. This is a challenging but rewarding role that requires strong organizational and time management skills.
Responsibilities:
- Caseload Management: Manage a personal caseload of re-mortgage files from start to finish.
- Target Achievement: Meet personal targets, ensuring timely progression of files.
- Deadline Management: Establish priorities and manage deadlines, ensuring all files are progressed in a timely manner.
- Risk Identification: Identify potential risks and resolve issues without putting the client or business at risk.
- File Maintenance: Maintain allocated files in good order, in compliance with Service Level Agreements (SLA's) and regulatory requirements.
- Communication: Deal with complex enquiries, maintain detailed telephone notes, and respond to emails and telephone calls in a timely manner.
- Billing and Funds Disbursement: Bill files correctly, with the appropriate fees, and send funds to the correct place on completion.
Requirements:
- 2+ years' experience in a similar role.
- Strong attention to detail and excellent verbal and numerical skills.
- Able to work on own initiative, with a high level of customer service and teamwork skills.
Benefits:
- Competitive base salary plus monthly bonus, with an estimated annual salary of £35,000 - £45,000.
- Comprehensive training program to ensure your success.
- Hybrid working arrangement to balance work and life.
- 23 days Annual Leave + Public Holidays.
- Birthday Day off, celebrated on Company premises.
- Contributory pension scheme for your retirement.
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