Passenger Service Agent

2 weeks ago


Luton, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are currently seeking enthusiastic individuals to join our team as a Passenger Service Agent at London's third largest international airport - Luton.

Join us as a Passenger Service Agent where you will be able to explore a world full of opportunities working here at the Airport. You will be meeting people from all over the world, where you will be part of the most vital part of these passengers' journeys, by making sure they get to their destination safely.

Working as a member of the Luton, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

**What do you get from us**:

- **The Role** - Part Time, Permanent Role, with shift pattern of 4 on and 2 off.
- **Pay**: £11.70 hourly rate.
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists
- **Specific site benefits** - Car parking space.

**The Role**

Exciting and rewarding, a typical day in the life as a Passenger Service Agent:

- Deliver or collect the special assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques.
- Being professional, polite, and courteous always.
- Carry out Customer Car Agent (CCA) duties as directed by Movement Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy as depicted by their ticket categorisation.
- Providing assistance with baggage.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties as assigned by operational management.

**What are we looking for?**

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Excellent communication skills with an empathic nature
- Must be able to lift passengers in accordance with manual handling guidelines.
- Demonstrate excellent customer service.
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Full UK driving license.



  • Luton, United Kingdom Launch Group Full time

    The Launch Group are currently recruiting for passionate Passenger Service Agents at Luton Airport. **Salary: £11.64** **Hours**:30 hrs per week, Permanent **Location**: Luton Airport Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join...


  • Luton, United Kingdom Wilson James Full time

    Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Estate Agent

    7 days ago


    Luton, United Kingdom Connells Group Full time

    At **Connells**, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Luton**. OTE - £30,000 - Uncapped Commission - Career Progression **A quick look at the role** In this role you will be helping people find their dream home by generating and booking...


  • Luton, United Kingdom FLEETCOR Full time

    What We Need Corpay is currently looking to hire a Crew Accommodations Agent within our TA Connections division. This position falls under our lodging line of business and is located in Luton,UK. The Hotel & Travel Consultant is responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline...


  • Luton, United Kingdom Signature Aviation Full time

    **Customer Service Assistant - Front of House Meet and Greet, Signature Flight Support, Luton FBO**: Can you provide the 5-star experience and customer service to our VIP customers? Would you like to be the first face they see when they enter our facilities? If so, would you like to join our fantastic Luton Customer Service Team? We have a fantastic...

  • Driver

    5 days ago


    Luton, United Kingdom Frontline health professionals Full time

    Location: Luton - LU1 1XL **Salary**: £23,000 per annum Position: Driver Number of Positions: 2+ Additional Requirements: C1 License is essential. Are you a skilled driver looking for a fulfilling role that offers more than just a commute? Join our team in Luton and become a crucial part of our mission to provide exceptional transportation...


  • Luton, United Kingdom Launch Group Full time

    The Launch Group are currently recruiting for Aircraft Cleaners at Luton Airport. **Driving license required** **Salary: £11.64** **Hours**:30 hrs per week, Permanent **Location**: Luton Airport To provide our customers with an efficient professional cleaning service as per their specifications to include secure cleans/ searches if requested. Abide to...

  • Lettings Negotiator

    6 days ago


    Luton, United Kingdom Connells Full time

    We’re looking for a highly motivated **Estate Agent**to join as a **Lettings Negotiator**to complement our fantastic residential Lettings team in Luton. **What's in it for you as ourEstate Agent / Lettings Negotiator?**: - Industry leading **training and development**: - Full**support**and training to**become ARLA - NFOPP qualified**: - Demonstrable...

  • System Operator

    5 days ago


    Luton, United Kingdom Doppelmayr Cable Car UK Limited Full time

    Doppelmayr is a technology and market leader in ropeway engineering with sales and service centres in over 35 countries worldwide. Within this expanding industry, we have installations and workforces in Birmingham, London and Luton for the UK alone. This is a unique opportunity to join a rewarding and reputable multinational company within a growing...


  • Luton, United Kingdom Squared Full time

    **Property and Tenant Services Officer (Lettings)** **Luton - Agile Working** **£26,000 - £29,000 per annum** **Full Time 37 hours per week (1 in 4 weekend work)** **1 Year Fixed Term Contract** At Squared we pride ourselves on being a great place to work, where everyone feels fairly treated and enjoys their work in a welcoming and friendly...

  • Ramp Agent

    Found in: Talent UK C2 - 2 weeks ago


    Luton, United Kingdom Menzies Aviation Full time

    Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. Role Purpose Deliver...

  • Gate Coordinator

    Found in: Talent UK C2 - 2 weeks ago


    Luton, United Kingdom Menzies Aviation Full time

    Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. What you will be doing ...


  • Luton, United Kingdom The Housing Network Full time

    At The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve. We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation...

  • Call Centre Agent

    6 days ago


    Luton, United Kingdom RMT Group Full time

    TO BE CONSIDERED ALL APPLICANTS MUST COMPLETE PHONE SCREEN You will be responsible qualifying inbound pension, investment, financial planning and inheritance tax planning leads generated by google Ads. The leads are input into online auction where financial advisors across the UK can bid for the leads. Working hours for this position will be 24 hours a...

  • Er Specialist

    3 days ago


    Luton Airport, United Kingdom easyJet Full time

    **ER Specialist - 2 roles - 18 Month FTC and 6 Month FTC** **Luton** When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 350...


  • Luton, United Kingdom FLEETCOR Full time

    **Responsibility**: The Hotel & Travel Consultant is responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our Crew and Flight Attendence. The Hotel & Travel Consultant will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the...


  • Luton, United Kingdom Optime Group Full time

    **Details**: - Job Title: Airport Minibus Driver - Pay Rate: £11.70 to £12.01 per hour - Location: Luton Airport - Shift Pattern: 4 on 4 off ( 2 days, 2 nights, 4 off) - Typical Shifts: - 05:00 to 17:00 or 17:00 to 05:00 (Must be flexible for both days and nights) - Start date: ASAP - Temp to Perm (performance based) Are you interested in a career in...


  • Luton, United Kingdom Taylors Full time

    We’re looking for a highly motivated **Senior Lettings Negotiator** to complement our fantastic residential Lettings team in Luton. **What's in it for you as ourSenior Lettings Negotiator?**: - Industry leading **training and development**: - Full**support**and training to**become ARLA - NFOPP qualified**: - Demonstrable **career** ladder -...


  • Luton, United Kingdom TUI Full time

    TUI Group is the world’s number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all...


  • Luton, United Kingdom TUI Full time

    TUI Group is the world’s number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all...