Crew Accommodations Agent

3 weeks ago

Luton, United Kingdom FLEETCOR Full time

What We Need
Corpay is currently looking to hire a Crew Accommodations Agent within our TA Connections division. This position falls under our lodging line of business and is located in Luton,UK. The Hotel & Travel Consultant is responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline clients. The Hotel & Travel Consultant will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors.In addition, the Hotel & Travel Consultant will liaise with other departments to ensure a swift and consistent resolution. You will report directly to Operations Manager and regularly collaborate with teams
How We Work
As a Crew Accommodation Agent, you will be expected to work in an office environment. Corpay will set you up for success by providing:

- Assigned workspace in Luton, UK office
- Company-issued equipment [+ remote access]
- Formal, hands-on training

Role Responsibilities

**The responsibilities of the role will include**:

- Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
- Effective communication skills and great listening skills
- Commitment to continuous improvements, changes and willingness to learn
- Self-motivated and able to work both on its own and as part of a team, under Supervisor guidance
- Excellent interpersonal and client relationship skills
- Ability to work in a service desk environment
- Powerful verbal and written communication skills (English)
- Ability to handle multiple tasks, priorities under pressure and challenging interactions in a high-volume, fast-paced, and target-based environment
- Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
- Ability to manage and provide feedback to all types of individuals
- Proficient with Microsoft Office (Word, Excel, Outlook)
- Hours of Work: you will be required to work a basic 40 hours per week on a varying day and night shift rotation, as determined by the staffing and pattern of work published in the local staffing roster. This will include the requirement to work nights, weekends and public holidays according to the roster of work needed to meet the requirements of the business.

Qualifications & Skills
- High School Diploma or higher qualification is required with one years' experience of hotel/travel industry experience is necessary.
- Fluent in English and preferably at least one more language (Italian, German, French, Spanish, Japanese, Portuguese, Arabic, Greek, Turkish, Mandarin)
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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