Customer Service and Operations Analyst

2 weeks ago


Birmingham, United Kingdom Pertemps Lloyds Full time

**Customer Service and Operations Analyst
Location: Birmingham, West Midlands
Full Time position
Are you looking for a role that can really make a difference?**
We are looking for you to join a team that can impact people's lives every daily whilst working in a dynamic, fast paced environment.
Long term/ongoing temporary contracts leading to permanent opportunities
- £12.32 per hour
- Location near Birmingham New Street/ Moor Street Stations
- Shifts: Monday-Friday 8am-8pm 8-4/9-5/10-6/11-7/12-8 expected to do one late per week and 1 Saturday in every 4. 35 hours per week
- Training to last 12 weeks in office 9am-5pm in the Office

**Key Responsibilities**:

- 15-20 call average days
- Mortgage Customers
- Identifying route cause of difficulties
- Handing off customers off to other teams if they can't afford payments
- Setting up plans to pay back debts
- Rehabilitation for customers to get them back them on track
- Looking for the correct outcome for the customer.
- Very customer service orientated.

**What you need to do to be successful in this role**:

- Embrace change
- Generally, been through a telephony role before
- Ambitious and shows care to what they do
- Good Listening skills determined to do well.
- Good potential future in the role.
Whatever your background, if you are Customer focused and self-motivated this could be an excellent opportunity for you to join their Centre of Excellence.
With a first-class training programme all you will need are first class customer service skills, be comfortable with different computer systems and enjoy a fast-paced environment, all whilst working as part of a great team.



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